Product Proposition Manager

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Quilter plc oversees £116.2 billion in customer investments (as at end September 2024).
It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.
The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning businesses, Quilter Financial Planning, the Quilter investment platform and Quilter Investors, the Multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Private Client Advisers.
At Quilter we never stand still.
Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric.
So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!
About the Role Level: 6 Department: Distribution Location: Homebased, United Kingdom Contract Type: Permanent Regulated/Non-Regulated: Non-Regulated As a member of the Quilter Financial Planning Network Leadership team, you will set the overall direction and solution design for the Mortgage and Protection (M&P) propositions and sales targets for Mortgage Network channel: Build a market leading proposition for products and related services.
Serve customers by meeting their needs through a segmented advice-based proposition.
Ensure good customer outcomes are central to propositional development.
Deliver sales target across the Mortgage Network in line with the sales plan.
Support to drive mortgage and protection activity across all sale channels within Quilter Financial Planning.
Ensure the appropriate risk and governance framework is embedded across your team and developed in line with best practice and regulatory requirements.
Accountable for the performance of the M&P propositions, including gross margins and gross revenue across all sales channels.
Set the direction and development of the Mortgage Network channel and manage key initiatives in order to achieve the agreed annual sales targets for your team.
Accountable for designing and delivering the roadmap of change and developments for the M&P propositions.
Building personal relationships with key stakeholders (advisory firms, advisers and their employees) to build sales, retention and advocacy.
Responsible for developing and maintaining key relationships with leading adviser firms within the Mortgage Network channel.
Continue to raise the profile of the Mortgage and Protection proposition and network externally by working in partnership with the Quilter PR team and building relationships with industry trade press contacts.
Work with industry trade bodies to influence market and regulation changes, supporting Quilter advisers and the wider distribution space.
Contribute to the design and delivery of the Quilter Financial Planning strategic initiatives.
Lead on all aspects of the M&P propositions including provider and service supplier selection, due diligence, relationship management, and commercial negotiations.
Accountable for the promotion of the M&P propositions, supporting the sales channels to develop businesses and individuals through technical leadership.
Collaborate with colleagues in developing processes, technology and operational service that deliver the M&P proposition in the most effective way to advisers and one that delivers good customer outcomes.
Collaborate with colleagues to maximise new business development opportunities.
Ensure the propositions works compliantly, in partnership with Risk and Compliance.
Support a culture of service excellence and continuous improvement, placing the customer experience front and centre of the propositions.
Support the commercial management of suppliers to maximise efficiency and service delivery.
Leverage Operations and other Distribution colleagues effectively to enhance sales.
Develop a strong sense of team and actively look for opportunities for cross collaboration within teams.
Lead, manage, motivate Mortgage Network works compliantly and in partnership with all other functions across the Quilter Group including Risk and Compliance.
People and Culture - setting the right tone as a senior manager and hold others to account as well as ensuring appropriate development and performance of employees to support the delivery of the business strategy.
Lead, manage, motivate and develop your team as well as role modelling the right behaviours.
Develop a strong sense of team collaboration within your function and actively look for opportunities for cross collaboration within teams.
Consumer Duty This role will directly impact good customer outcomes by ensuring we have a Mortgage and Protection proposition that meets the needs of our defined target market, and ensure it delivers value.
Working with firms within the Mortgage Network channel to ensure they adhere to the Consumer Duty framework requirements and are evidencing good consumer outcomes and providing value.
About You To be successful in this role, you will need a strong understanding of regulatory requirements relating to the provision of good customer outcomes, and the obligations for providing advice and servicing in an FCA regulated advisory business.
You will need demonstrable experience of working in a Distribution environment and have solid knowledge of requirements and best advice practice in the area of mortgage and protection.
You will be efficient in managing and influencing Director level stakeholders and able to be flexible and change within an ever-evolving business.
As a strong leader you will need to be able to support a team who will be called upon to support many Policy, Regulatory and Proposition changes and be forward thinking in our drive for new solutions and competitive advantage.
Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture.
We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential.
We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs.
We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes.
With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone.
We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas.
We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.