Job summary Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience.
Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Senior Administrators.
Main duties of the job To provide primary administrative support to the clinical staff and all patients under their care.To ensure appointment requests received via the Preoperative Assessment email inbox are booked in line with the Trust's Elective Access Policy.Open and prioritise incoming correspondence, ensuring supporting information is available when appropriate.Liaise with Inpatient and Outpatient Booking Teams to ensure effective pathway management and good working relationships.Maintain an accurate and current filing system in electronic record systems.
Check in patients attending their Preoperative Assessment appointment, update patient details on EPR, print wristbands and put on patients explaining the process, checking name and date of birth.
Ensure patients complete questionnaires where necessary.
Request urine sample from patients that require one, offering guidance of testing location.Complete the clinic prep process ensuring everything is present for the patient's appointment.Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff.
About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description Job responsibilities Demonstrate high levels of customer care and be an ambassador for customer carewithin the Trust.Provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing, and administrative staff.Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 16:00.Use the Trust IT systems to register patients, make appointments, produce end of treatment letters, ensure that details are correct and ensure check in / check out of outpatient Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.Any other duties at the request of the Senior Administrator/Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
Person Specification Education and Qualifications Essential Administrative experience.
Good standard of education with a minimum of 5 'C' grade GCSE's (including English language and Maths).
Competence in using various computer software packages.
Desirable Understanding of medical terminology.
IT qualifications.
Database management skills.
Competent in using EPR.
Experience and Skills Essential Proven experience within an administrative role.
Experience or working with the general public.
Evidence of a positive approach to working in complex environments.
Experience in setting and maintaining work standards.
Ability to provide a range of options to deal with complex working situations.
Methodical, conscientious, and reliable.
Desirable Previous NHS experience.
Evidence of team working.
Specific aptitudes and abilities Essential Strong computer skills.
Competent outlook user.
Experience of dealing with tight deadlines and targets.
Highly organised and have the ability to coordinate and prioritise own workload.
Have and promote a professional working attitude.
Ability to work as part of a team.
Desirable criteria Maximum score 4 Familiarity with NHS performance Desirable Familiarity with NHS performance targets.
Interpersonal and Communication skills Essential Excellent interpersonal and communication skills.
Excellent telephone manner.
Able to demonstrate initiative and deal with sensitive information.
Ability to cope effectively under pressure.
Accurate attention to detail.
Experience of dealing with stressed/upset individuals in an empathetic manner.
Ability to adapt to rapidly changing demands and expectations.
Ability to use own initiative and act quickly and decisively.
Desirable Evidence of interacting with a wide range of people.