Practice Manager

Job summary Do you have the vision, skills and energy to lead our friendly supportive team navigating us through the challenging landscape of general practice whilst also sharing our ethos to deliver excellent patient centered care?We have an exciting opportunity for a Practice Manager to lead our successful established team at The Holbrook and Shotley Practice.We are looking for someone to lead and manage our Practice, helping us to meet our objectives, whilst maintaining our strong values of providing a responsive, safe, and high quality service for our patients, in a supportive and efficient environment.
We strive to ensure that our team can work in a trusting and fulfilling environment in which they can develop, learn and thrive.You must be, dynamic, highly organised and enthusiastic, with outstanding leadership skills, a good head for business and a large heart for people with excellent communication and team skills.
Ideally you will have a great financial understanding of general practice incomes streams and in particular Dispensary.
You will have vision, be adaptable, and conscientious.
The successful candidate will work closely with the Partners, supported by an excellent Operations Manager, admin staff and clinical teams, to ensure the smooth day to day running of the practice, fulfilling all necessary management duties as agreed with the Partnership.
Main duties of the job To manage and coordinate all aspects of practice functionality,motivating and managing staff, optimising efficiency and financial performance,ensuring the practice achieves its long-term strategic objectives in a safe andeffective working environment.Through innovative ways of working, lead theteam in promoting quality and continuous improvement, confidentiality,collaborative working, service delivery, learning and development and ensurethe practice complies with CQC regulations.
About us The Holbrook and Shotley Practice is a friendly, rural, stable 3partner GMS practice with an enthusiasm to develop our practice further.We have a dispensary on both sites servicing almost 100% of our 8000 arerated good by CQC and have a strong patient focus, with our ethos and valuesbeing rooted in delivering care for our community that we and our familieswould be happy to consider ourselves a forward-thinking practice and enjoy goodlinks with other organisations.
We have recently been approved as a training practice andare looking forward to welcoming students GPs in 2025.We work in collaboration with the South Rural Primary CareNetwork which includes: Bildeston Health Centre, Constable Country MedicalPractice, Hadleigh and Boxford Group and Needham Country Practice.Ourclose-knit, multi-disciplinary team includes GPs, nurses, healthcareassistants, and administrative staff, all dedicated to creating a friendly,supportive work environment.
We value teamwork and support the professionalgrowth and well-being of our staff members.
Job description Job responsibilities Job SummaryThis position is available at The Practice due to the current Practice Manager relocating for personal reasons.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.
The primary andsecondary responsibilities for this role are detailed overleaf.
Primary Responsibilities The following are the core responsibilities of the practice manager.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The practice manager is responsible for: a.
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: [Dispensary Manager, Administration & IT Manager, Reception & HR Manager, Lead Nurse] d. Managing the recruitment process for the practice e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications f. Managing contracts for services cleaning, gardening, window cleaning etc g. Leading change and continuous improvement initiatives h. Coordinating the reviewing and updating of all practice policies and procedures i.
Coordinating and lead the compilation of practice reports and the practice development plan (PDP) j.
Developing, implementing and embedding an efficient business resilience plan (BRP) k. Managing the financial elements of the practice, including budgets, petty cash, etc.
in conjunction with the partners and finance administrator l. Ensuring the team reach QOF targets (supported by the nursing and administrative leads) m. Coordinating the practice diary, ensuring meetings are scheduled appropriately n. Liaising at external meetings as required o.
Marketing the practice appropriately p. The producing of practice newsletters on a quarterly basis q.
Managing the Patient Participation Group r. Managing all complaints effectively s. Ensuring compliance with legislation and deal with disciplinary issues accordingly t. The management of the premises, including health and safety aspects such as risk assessments and mandatory training u.
Managing the practice IT system, delegating staff to act as administrators.
v. Ensuring compliance with IT security and IG w. Coordinating of all projects within the practice x.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively y.
Maintaining the practice and NHS choices websites Secondary Responsibilities In addition to the primary responsibilities, the practice manager may be requested to: a. Deputise for the partners at internal and external meetings b.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders c. Partake in audit as requested by the audit lead Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Leadership and / or Management Qualification Desirable Educated to degree level in healthcare or business AMSPAR Qualification Experience Essential Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a health care setting Experience of managing large multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Desirable NHS / Primary Care General Practice experience Relevant health and safety experience Experience of chairing meetings, producing agendas and minutes Skills Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment SystmOne Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff