Planning & Scheduling Coordinator/Customer Support | Manchester | Monday to Friday - Office Based | £25,000 - £28,000 Crystal Ball is a multi-award-winning vehicle tracking and lone worker service provider based in Old Trafford.
Our growing customer base extends across all business verticals serving small, medium and enterprise businesses as well as local government, throughout the UK.
We are looking to immediately recruit an additional Installation Planner/Scheduler to join the team.
You will be responsible for arranging the installation of equipment into customer fleets by directly liaising with customers and engineers.
Our ideal candidate does not necessarily need any experience, however having experience in a similar scheduling and/or planning role is very helpful.
Full training is provided.
As a Planning & Scheduling Coordinator/Customer Support, you will be responsible for delivering first-class customer support to our growing base of business customers.
This is a rare opportunity to join a close-knit, vibrant and established team and you will be reporting directly to the Operations Director who has been with the Company for 28 years.
Are you the right person for us?
Planning and scheduling experience Be an excellent communicator Have a very good telephone manner Be always enthusiastic and have a polite and professional manner Be self-motivated Be highly organised Have attention to detail and be a team player Continually want to strive to improve our customer service standards by delivering a first class efficient service IT literate What will your role look like?
Efficiently and profitably scheduling and dispatching engineers to customers Proactively monitoring engineer's activity Managing all phone and email messages from customers/engineers/company personnel and processing support tickets accordingly within the agreed SLAs Processing of orders to ensure all work is carried out on time Closing the job ticket by ensuring the work has been completed satisfactorily Recording all communications within the Company's CRM What can Crystal Ball give to you?
Basic Salary £25,000 Up to £250 Monthly Bonus based on performance of SLA 20 days Holidays 8 bank holidays Additional Day holiday for each full year of completed service (up to 25 days) Company pension Private medical insurance What's next?
It's easy Click "APPLY" now We can't wait to hear from you Your data will be handled in line with GDPR.
ADZN1_UKTJ