Pet Claims & Customer Care Advisor

We have an exciting opportunity for a Pet Claims & Customer Care Advisor to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders.The successful candidate will come from a background of providing the very best customer service with the ability to empathise with customers in high pressure situations. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office.
Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations. Our Pet Claims Advisors work 37.5 hours a week on a rotational basis between 8am and 6pm Monday to Friday.
Responsibilities:  To empathise with customers following a pet injury/illness.
To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
To work flexibly to support the business needs.
To successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome.