Founders Health: Personal Health Concierge / Patient Lead Location: London (Belgravia) Employment: Full-time, Permanent About Us: Founders Health is revolutionising healthcare delivery by combining premium clinics with advanced health intelligence technology.
Our innovative approach focuses on preventative health and longevity, serving an exclusive clientele through our flagship Belgravia location and our digital technology.
Backed by Founders Forum Group.
Role Overview: As our Health Concierge Lead, you'll be the dedicated point of contact for our exclusive membership base of high-profile executives, entrepreneurs, and business leaders.
Leading our concierge service approach while managing a portfolio of premium members, you'll orchestrate their healthcare journey, ensuring white-glove service delivery and seamless communication across our Multidisciplinary Team (MDT).
Key Responsibilities: Client Relationship Management: Act as the dedicated point of contact for a portfolio of high-profile, complex clients Provide responsive, high-touch support with regular availability for urgent matters Build strong, trusted relationships while maintaining professional boundaries Anticipate client needs and proactively address concerns Maintain absolute discretion and confidentiality in handling ALL client information, communications, and medical records Care Coordination & Communication: Serve as the vital link between clients and their care team, including lead physicians, MDT members and the operations team Lead and participate in MDT meetings to ensure integrated care delivery Optional attendance in consultations when requested by clients or clinicians Conduct bi-weekly check-ins with members to monitor progress and address concerns Coordinate complex care requirements across multiple specialists and treatment modalities Provide regular updates to lead physicians, performance specialist and nutritionist about client concerns, progress, and needs Liaise with operations and concierge teams to ensure premium service delivery Program Management: Oversee implementation of comprehensive medical / health programs across various membership tiers Coordinate diagnostic testing and assessment schedules Work with operational and MDT teams to ensure timely delivery of regular health reviews (bi-annual, quarterly, or monthly depending on membership tier) Monitor and facilitate treatment protocol adherence Maintain accurate electronic health records and documentation Utilise our Longevity Operating System platform for patient tracking and management Required Background: Previous work in premium/private healthcare preferred 3+ years in healthcare coordination or patient management Demonstrated experience in MDT-led care environments Experience with health records systems and client management Preferred: Degree OR professional qualification in healthcare, wellness, nutrition, or related field Strong understanding of medical terminology and processes Candidates with one or more of the following backgrounds are particularly encouraged to apply: Certified Health Coach Nutritionist/Dietitian Physical Therapy Assistant/Coordinator Wellness Coordinator Medical Assistant Healthcare Practice Manager Integrative Medicine Coordinator Licensed Practical Nurse (LPN) Essential Skills: Exceptional interpersonal and communication abilities Experience managing high-profile client relationships Professional, diplomatic, and discreet Experience managing complex stakeholder relationships Ability to maintain composure under pressure Comfortable with early morning/evening availability when needed Discretion and confidentiality in handling sensitive information Flexibility to respond to urgent matters outside standard business hours Comfort working with high-net-worth individuals and C-suite executives Compensation: £45,000 - £55,000 per annum (depending on experience) Performance Bonus: Up to 10% of base salary based on client satisfaction and retention 25 days annual leave + bank holidays Working Structure: Full-time, permanent position Monday to Friday with flexibility required for urgent client needs Hybrid working model with minimum 4 days in Belgravia clinic and with client Core hours: 9:00 AM - 6:00 PM Flexibility required for early morning/evening client communication Time off in lieu provided for significant out-of-hours work Founders Health is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.