People Services Hub Manager

People Services Hub Manager Hybrid / £45,585-£54,395 per year The People Services Hub Manager will lead the HR support and administration teams, delivering a colleague-centric service for all staff.
Reporting to the Senior Operations Manager, this role involves managing first-line people support, enhancing team performance, and driving service efficiency through process improvement, technology use, and best practices.
Key Responsibilities: Lead and develop Team Managers, fostering a skilled and engaged team.
Oversee daily service delivery to meet SLAs, KPIs, and compliance standards.
Manage resource planning, workload allocation, and minimise absence/attrition.
Collaborate on process documentation and HR system updates with People Hub and Stakeholders.
Act as a point of escalation for complex issues, ensuring balanced risk management.
Promote user-centric service delivery and integrate feedback for continuous improvement.
Ensure data integrity in line with GDPR standards and support performance analysis.
Skills & Experience: Proven experience managing HR Shared Services or Operational teams.
Strong leadership skills with a focus on team development.
Skilled in performance management, resource planning, and service optimisation.
Proficient in process design with a focus on automation and self-service.
Analytical skills to interpret performance data for continuous improvement.