Job summary Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service?We are looking to recruit a Payroll Officer, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills.
You must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development.This role is based at our head office in Darwen delivering payroll services to multiple NHS Clients.You will be responsible for an allocated area but will work closely together with our friendly and supportive Payroll team.As a large, leading shared service provider, this opportunity will allow you to opportunity to enhance your skills with opportunities throughout ELFS for progression.Please note interviews are expected to take place week commencing 9th of December, however this could be subject to change.
Main duties of the job It's fair to say this job is varied and will keep you on your toes.
You will be responsible for providing payroll services to Clients so comprehensive knowledge of NHS Payroll and good organisational skills are key.You will be expected to manage, plan and organise your own workload, work independently and use your initiative to resolve any complex problems arising and communicate solutions effectively, escalating issues to your Team Leader where deemed necessary.Customer service is really important as you will respond to employees queries in a professional manner by telephone, email or MS Teams within agreed KPIs helping us to improve the employee experience.We utilise the National ESR Payroll system alongside other computerised applications so experience with IT packages is required.We work collaboratively as a team, where you will help with the development and implementation of new initiatives within the service and ensure that all payroll services processes are carried out in accordance with current legislation and best practice.
About us ELFS Shared Services is a business division of Lancashire Teaching Hospitals NHS Foundation Trust.
As a leading provider in NHS Payroll Services, we combine best practice of shared services solution design with our extensive knowledge and experience in delivering NHS Payroll Services at a cost-effective price.
Our payroll services are successfully delivered providing over 100,000 payslips per month across 13 large NHS Trust/ICBs throughout the country in addition to weekly payrolls, ensuring employees are paid accurately and on time.We work in partnership with our clients building a strong working relationship and put our customers at the heart of what we do.Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS client organisations and one CIC's throughout the country from its Head office in Darwen, Lancashire with a satellite unit based at St James House, Salford.Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients.
We are passionate about providing high quality services, staff development and growing our talent.
We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.The post is based at Viscount House, Commercial Way Darwen just off junction 4 of the M65.
We operate hybrid working giving you the flexibility to work from home as well as in the office.
Job description Job responsibilities Each day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time.
Duties may include: Inputting a range of pay affecting data into the National ESR Payroll system.Undertaking a range of calculations (PAYE, Ni, SMP, SSP etc)Working to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken.Undertaking corrective action in ESR.Ensuring correct calculations and deductions are made in line with statutory deductions and correct entries are made in ESR.Understanding of NHS Pension alongside any alternative pension schemes applying auto enrollment duties and ensuring correct banding and deductions are made.Providing support to staff responding to queries in a timely manner.Supporting Payroll Team Leaders in the training of staff.
Person Specification Qualifications and Education Essential Minimum of 5 GCSEs including Maths & English at Grades 9-4 (A*-C) or equivalent qualifications OR GCSE in Maths and English and experience of working in a Payroll or Pensions department.
Desirable GCSE's in 5 other subjects 9-4 (A*-C) or equivalent CIPP - certificate in Payroll Administration or equivalent or experience of working in an Payroll environment.
Knowledge and Experience Essential Sound knowledge of pay procedures and statutory legislation and experience of working in a payroll department.
Working knowledge of payroll screens and transfer facilities within the system.
Experience of working in a large Payroll/Pensions environment Comprehensive knowledge of computer input and the use of spreadsheets.
Desirable Knowledge of NHS Terms and Conditions Knowledge of ESR Payroll or Payroll Experience Experience of ESR Oracle pay systems Experience in local government Experience and knowledge of Statutory pension legislation.