Patient Pathway Coordinator

Job summary An exciting opportunity has arisen within the Gynaecology Administrative Team for a part time Patient Pathway Coordinator to join our team at the Horton General Hospital, with some cross-site working taking place at the John Radcliffe Hospital in Oxford as required.
The successful candidate will have an exceptional approach to customer services and be highly organised.
They will be able to work both well both in a team, but also using their own initiate.
They will be flexible to meet the demands of the service.
Main duties of the job The post holder will be expected to provide cross cover across the Gynaeoclogy Administrative team as directed by the Team leader on a day-to-day basis according to service need.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.
Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.
This will be through the delivery of a comprehensive administrative service to a specialty team.
This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets .
About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description Job responsibilities Outpatient Pathway Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required.
Process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details.
Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used.
This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.
Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets and agreed local processes in respect to patient cancellations.
Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
As required, complete clinic cancellation forms and ensure appropriately authorised (minimum 6 weeks' notice required) before processing the clinic cancellation on EPR and rescheduling of patient appointments.
Adding additional clinic capacity on EPR as directed by management, to include the use of adding appointment slots on EPR that can be booked via Choose and Book.
To be responsible for actively managing the OP PTL and Incomplete lists.
General Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
Retrieve notes and ensure all patient information is available in a timely manner for all appropriate outpatient appointments, diagnostic appointments and inpatient / daycase procedures, checking demographics at every stage and locating lost notes where appropriate.
Support the Team Leader, Patient Pathway Manager and Service Manager in the investigation and resolution of patient queries and complaints received direct to the service or via PALS / Complaints Department.
Book interpreters for patients prior to appointments and admissions as and when required.
Liaise with Clinical coders to ensure patient notes are available so that all patient episodes are coded accurately and promptly.
To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
Any other duties at the request of the Team Leader / Patient Pathway Manager / Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
This job description should be regarded only as a guide to the duties required and is not intended to be definitive.
It may be reviewed in the light of the changing circumstances following consultation with the post holder.
The job description does not form part of the contract of employment.
Person Specification Qualifications Essential GCSE or equivalent in English and Maths, grades A-C Desirable NVQ or Apprenticeship in Customer Care or Business Administration Experience Essential B4 Patient Pathway Coordinator PS In-depth understanding of Medical Terminology appropriate to specialism Confidentiality and Data Protection Health and Safety Equality and Diversity Good knowledge of patient pathways An understanding of the Trust's Elective Access Policy / Cancer waiting targets / Screening Programme targets as appropriate to the role.
Desirable EPR Experience Understanding of patient priorities and performance targets Thorough knowledge of healthcare administrative systems and processes Experience of effective waiting list management Personal Skills Essential Accurate data entry, typing and checking skills Pays attention to detail Manages and interprets data correctly to inform decision making Maintains high standards and quality of work Contributes to service improvements and is solution focused Completes tasks on time (accurately and to a high quality) Organising, planning a prioritising skill Follows instructions, adheres to organisational policies, protocols, and procedures Desirable Evidence of team working Evidence of team building