Otc Quality Support Administrator

Role ResponsibilitiesUndertake and review regular order acceptance audit, providing feedback, training and root cause analysis to improve order acceptance first pass yield.Manage daily customer master file audit and weekly re-sales audit, providing feedback as necessary to reduce audit errors.
Reconcile customer Applications for Payment in line with customer requirements.Testing of any changes to ERP relating to order acceptance and billingReview order acceptance and billing processes to find ways to become more effective and efficient, train and implement these.Managing Docket of Hold and Decision to Bill updates, including updating customer specific special instructionsRunning and distributing reports relating to order acceptance and billing, including credits to be keyed, BIA, Dockets etc.To review on a weekly basis the RIF Tolerance Report and investigate any positive or negative tolerances to ensure the billing activity is corrected to remove any tolerances Write, manage, and update customer playbooks for billing requirementsMaintenance of the Customer Allocation reportingMaintenance of customer register for e-billing requirements, increasing volumes to aid processing To ensure compliance of all monitored systems by reviewing CMR, investigate and resolve any liability issues Restricted processing of invoicing for specific accounts bound by contract not to be offshored.
(IPSA, Metropolitan Police)Person SpecificationComputer literate across various ERP systemsAnalytical with regard to data and reportingAbility to work in effective teams and work to deadlinesAn Organised and methodical approach to tasksA positive person, who looks for opportunity to achieveExperience2-3 years' experience in an OTC processing or accounts environmentExperience of working with complex customer billing requirementsOrganisational understanding and business awarenessExperience within a busy environment where deadlines are critical#LI-DD1