Optical Assistant

A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting Optical Customer Service Advisor- Role Head office based role Provide customers with a variety of solutions, support and information at the time of interaction.
Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline Log all calls received or made Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products Expedite urgent orders Resolve technical issues using help desk function if necessary Contract account managers with any account related issues To build long term relationships with our customer & to build rapport on every customer touch point Any other departmental function as directed by the Manager Liaise with other departments Optical Customer Advisor - Requirements 1+ years experience of working as an Optical Assistant Excellent understanding of customer service Ability to develop relationships Optical Customer Service Advisor - Benefits Base salary £23,490 Monday to Friday - 9am to 5pm 20 days holiday plus bank holidays Become part of the Employee Ownership team after 6 months To avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible.