Job summary The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites.
The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation.
The ORM role will report into a Portfolio Manager (PM) or Senior Portfolio Manager (SPM).
Main duties of the job Centre management within CHP is critical to the delivery of this vision, by:*Delivering excellent site management so that the site meets the requirementsof both patients and service providers;*Maximising utilisation of the site, so that the space is fully utilised throughout itsworking hours*Facilitating collaboration and an integrated approach between services bothwithin the site and in the local community;*Engaging local people and organisations so the sites become key communityhubs, at the heart of the local*community.
*Job SummaryThe Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites.
The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation.
The ORM role will report into a Portfolio Manager (PM) or Senior Portfolio Manager (SPM).
About us Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family.
Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate.
Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most.
We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business.
We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success.
We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best.
Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.
Job description Job responsibilities A great opportunity has arisen for an experienced Operations & Relationship Manager (ORM) to join our organisation, on a full time, fixed-term basis.
As an ORM, your role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites.
The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation.
The ORM role will report into a Portfolio Manager (PM) within the Region and property portfolio they are assigned.
Along with working with the Customer Services Managers (Quality & Improvement) (CSM) and other departments within CHP.
Person Specification Qualifications Essential Minimum 2 years' experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
Experience Essential Experience of presenting complex information to working groups across the health and social care community.
* Experience of financial management including monitoring budgets.
* Ability to develop effective networks with stakeholders within and outside the health sector.
* Ability to manage and work under pressure autonomously, within resources and to tight deadlines.
* Ability to prioritise ongoing planned work adjusting to changing requirements and organisational needs.
* Computer literate, in particular Microsoft Word and Excel.
* Self-motivator and ability to motivate others.
Ability to work well independently and as part of a team.