At Norwich City Services Ltd (NCSL), a company wholly owned by Norwich City Council, we pride ourselves on our ambition, vision, and commitment to excellence. We care for and maintain Norwich's streets, parks, and properties, providing vital environmental and building maintenance services across the city. Now, we are seeking inspirational leaders to take us into the next phase of our growth and service delivery.
Your Role The Operations Director is a central member of our leadership team, working closely with the Managing Director to ensure effective delivery of Environmental Services, as well as leading the 180 employee-strong team. This includes Specialist Cleaning, Grounds Maintenance, Street Cleansing, Arboriculture and Technical Operations. You will have the opportunity to play a fundamental role in ensuring appropriate structures and resources are in place, aiding the Company and the Council in delivering their objectives for the City of Norwich.
As our Operations Director, you will be providing the direction for Environmental Services, taking a commercial approach to implement an operating model, leveraging new technology and best practice techniques to deliver a modernised and responsive service. You'll have responsibility of ensuring efficiencies are maximised, using a solution-focused approach and developing a high-performance culture.
About You We are seeking a dynamic leader with a basis in environmental services including relevant Health and Safety practices and principle. A sound understanding of management at a senior level and operational experience in a related field is essential.
To thrive in this role, you will:
Be able to demonstrate expertise in strategic business planning, budget management and successful delivery. Have experience of working within a political environment and developing strong, effective relationships with Norwich City Council stakeholders, working towards mutual understanding of priorities and objectives. Be experienced in implementing change initiatives and programmes. Work collaboratively with the Managing Director and Board to define and deliver a clear strategic direction for Environmental Services as well as other services and support functions to contribute to an inclusive companywide approach. Why Join Us? This is more than just a leadership position—it's a chance to make a tangible difference to Norwich's environment, infrastructure, and community. At NCSL, you'll have the platform to drive positive change, influence key decisions, and leave a lasting legacy. If you are ready to take on a role with scope, responsibility, purpose and pride, we'd love to hear from you.
Closing date Midnight Sunday 1st December
How to apply Find out more by visiting www.joinncsl.co.uk. For a confidential discussion about the role, please contact the following consultants at our recruitment partner, Tile Hill, who will be happy to answer any questions that are not covered here: Maud Hollis: ****** | 07444 696659 or Clare Connor: ****** | 0161 4080703
Please submit an up-to-date copy of your CV (four sides of A4 maximum), along with a supporting statement detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact ****** Applications should include: Full contact details; Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees); Notification of any dates when you are not available for an interview. At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email ******.
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