Operations Assistant - 8778

LOOKING FOR FILIPINOS OR PHILIPPINE-BASED CANDIDATES We prioritize the processing of one active application at a time.
If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your active application.
Position: Operations Assistant Salary:800-1000 USD Schedule: UK Time/ to be discussed Key Responsibilities will include but not be limited to: Manage all live orders, from order placement to delivery completed Contact and liaise with merchants, customers and couriers in the event an order needs support Maintain data hygiene within our Operational tools when interacting with and managing orders Engage with customers and prospects to gather insights and understanding on how they perceive the platform and the service Manage the app's Live Chat functionality and emails via Hubspot Answering incoming calls via bOnline phone system Requirements and Tools: 2+ years of experience in Customer Service, Customer Experience, Operations, or Sales role Experience within the trades or construction industry is preferable but not required Experience using a CRM for tracking customer interactions, client uses Hubspot Digitally native and comfortable using multiple web-based tools to track and manage deliveries Comfortable working in a highly ambiguous environment where processes are constantly reviewed to provide a more scalable business Good communication skills, both internally with your colleagues and externally with merchants and customers Experience using Microsoft Office / Google Docs to a high level of proficiency