Job summary Are you looking for a new & exciting role?
We are looking for an Operating Support Officer to join our Nutrition and Dietetics Team at East Sussex Healthcare Trust.
Come and join our friendly, sociable and experienced dietetic team.
Our team consists of Trainee ACP Dietitians, Dietitians, Dietetic Apprentices, Dietetic Assistants & Administrators based at Avenue House - Eastbourne, Conquest Hospital, Hastings, Bexhill Irvine Unit, Eastbourne District General Hospital.
The successful candidate will: Ensure effective patient flow and timely assessment and treatment for all patients referred to service.
Monitor and evaluate waiting times and RTT's and support workforce development.
Support the delivery of identifiable change across speciality pathways, tracking improvements and identify opportunities tofurther improveprocess and pathways.
Support data analysis for reports, capacity and demand, risks (health and safety, risk register entries), workforce data.
Support the senior management team to deliver financially efficient services within budget.
You will be an excellent communicator, able to work independently and in a team, as well as being organised and confident.
This is a cross site role - being visible at all locations is an expectation.
Six months experience of working as part of a team managing projects within a similar service to ensure service innovation and improvement is preferable.
Main duties of the job To identify trends in clinical patterns and implement plans to maintain patient flow so assessment is delivered in a timely manner.
To ensure that all clinical staff are utilised efficiently and identify to lead if resources are not being used effectively.
To continually review dietetics service performance - compiling and analysing data to be presented at internal and external meetings.
To monitor and ensure compliance with all key performance indicators for the service as agreed with the commissioners, both on service delivery and governance.
Support the day-to-day management of the nutrition and dietetics team, supporting staff welfare and giving line management including implementation of relevant HR policies.
To maintain staff records including electronic rostering, leave and performance.
To assist the Head of Dietetics and Service Manager for Dietetics with budget management of non-pay resources.
To monitor and risk assess all sites, ensuring fit for purpose implementing action plans as required.
To work closely with Head of Dietetics / Service Manager for Dietetics and Leads to establish and maintain systems to monitor compliance of mandatory training and supervision.
To record and evaluate trends in complaints, incidents.
Maintain an awareness of keep abreast of new technology that could enhance service improvement.
Take a project lead role as required on service improvement projects, offering data analysis skills and administration support About us We are proud to provide 'Outstanding' care and be a great place to work We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex.
We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex.
Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective.
The Conquest Hospital and our Community Services are rated 'Outstanding'.
Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme.
This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description Job responsibilities Please refer to the job description attached.If you have any questions about this position please do not hesitate to contact us.
Person Specification Qualifications Essential Good level of education to A Level or equivalent level of knowledge and experience IT qualification or evidence of equivalent training / skill Management qualification (diploma / NVQ4) or proven equivalent training and experience Desirable NHS Management or Leadership Training Trained in SystmOne or similar EPR Experience Essential Previous managerial experience - managing and developing staff, project management.
Experience of working in a busy environment and meeting deadlines Desirable Experience of Managing staff within NHS/Public Sector Org Skills Essential Familiarity with medical terminology and procedures Good keyboard and IT skills including knowing of Microsoft Office - Word, Excel and Outlook.
Trained on computerised electronic data management systems.
- Good organisational and workload prioritisation skills.
Able to use own initiative and work within a team.
Excellent communication skills, ability to interact effectively with patients, carers, staff and external contacts.
Able to deal calmly and professionally with difficult situations / individuals.
Line management skills including recruitment and selection.
Maintain discretion and confidentiality Desirable Project management skills Report writing skills Good working knowledge of Trust Policies and relevant legislation data protection, health and safety