Description To ensure all admin tasks are completed in a timely manner, to provide support to Enva customers and internal teams.
Key Responsibilities Carry out general office duties, this will include managing incoming calls and e-mails and directing if required, making calls, etc.
Responsible for the daily activities of all the representatives' paperwork and planning.
Supporting with daily admin duties for all degreasing team members.
Respond to messages in a professional and timely manner from customers and internal teams.
Maintaining and building rapport with customers, understanding their needs, and managing customer's expectations.
Ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach.
Maintaining internal reporting for the customer service department and internal stakeholders.
Organising Stock, Parts, and Solutions for the department.
Raising POs for suppliers and stock control levels.
Process all the degreasing departments paperwork and KPI information if required.
File all the service sheets and consignment notes as and when required.
Input data from the divisions activities and place them on Excel sheets and KPI figures.
Coordination, collation, checking and filing of daily paperwork.
Book hotels and arrange all the necessary itinerary for the drivers' nights out.
Management of the daily workflow to ensure maximum efficiency and accuracy.
Adherence to the Company's Health and Safety Policy.
Other admin duties as required.
Skills, Knowledge & Expertise Previous administration experience.
Excellent written and verbal communication skills and strong telephone manner.
Excellent numerical skills.
Excellent attention to detail.
Confident in dealing with customers / suppliers over the phone and on email.
Positive and motivated with flexible and adaptable attitude.
Problem solving and solution focussed ability.
Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open, and honest in all dealings.
Ability to be flexible and adapt to changing situations and / or systems.
Good conflict resolution skills based on a 'Can do' attitude.
A flexible attitude to the team's work, including a willingness to reprioritise and undertake additional tasks if required.
Friendly personality and team player.
Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel and Teams.
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share.
For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits: A competitive salary in a growing company committed to our people.
A competitive holiday allowance.
Company pension scheme.
Enhanced family friendly policies.
Employee Assistance Program Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more… Employee Life Insurance.
Bike2Work scheme.
Free on-site parking.
Enva is a leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland.
We operate across 4 core waste streams: Hazardous Materials , Non-Hazardous Materials , Hydrocarbons and General Waste Recycling .
With sustainability at the forefront of our proposition, we recover a broad range of waste materials for re-use in manufacturing and energy conversion.
At Enva, we are committed to recycling and resource recovery; it forms the basis of our business strategy and our values.
We support the life cycle of waste products to provide either a second life, such as the production of energy or, in many cases, closed-loop recycling solutions.
Our dedication to developing new and innovative products and solutions and extending the life cycle of the world's resources is driving our business forward.