Office Administrator

Complete all administration duties accurately and professionally, in line with the agreed format and timescales.
40 hours - office based · Hold responsibility for all areas of administering an efficient planned delivery service for the area.
· Process all web, telephone orders and email enquires correctly and promptly in line with company policies/standards · Liaise with Line Manager providing documentation and back office support for 'key accounts' · Any other duty as required by the depot, which would include, after reasonable training, holiday/ sickness relief for Depot Supervisor.
· Create and run reports as and when required · Where gaps in knowledge exist / are identified, seek out sources of information that will bridge this.
· Lead by example, ensuring customer needs are identified · Ensure that the customer requirements are met in a courteous, professional manner at all times · Log and provide an effective response and resolution to customer enquiries and requests for information; these may include - but are not limited to - the following: - product availability, delivery date and time availability, order and delivery status, product and technical information.
Strong negotiation skills · Confidence in own ability · High degree of self-motivation · Resilient, persistent and tenacious · Can handle objection well · Good organisation skills and ability to prioritise · Good listening skills · Good Maths and English a requirement.
· Understanding of IT systems such as Word, Excel etc would be advantageous.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an Equal Opportunities Employer