Ocean Import Customer Service Clerk

Overview Our client is an international freight and logistics company based in West London.
They are now looking for a Customer Service Clerk to provide an excellent customer service experience for customers including arranging shipment/deliveries, invoicing and all other functions as required.Salary: £28,000 to £31,000The RoleCandidates will be heavily involved with queries on a day to day basis, managing all communication related to work-files, ensuring shipments are not left pending for too long.
The role is to ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.
Preparing pre-alerts, liaising with customers to prepare work-filesCreating work-files for the customs team to complete entries onKeeping origin offices informed regarding any issues on shipmentsTrack and trace all shipmentsObtain pins from carriers for haulageArranging deliveries with hauliersManage KPI's for Key accountsComplete delivery checksComplete invoicing on all shipmentsPassing invoices to account department for payment