Rate of pay: £12.79-£13.84 per hour, depending on experienceShift: Monday-Thursday 09:00-17:00, Friday 09:00-16:45 (36 hours per week)Location: Desford Road, Leicester LE19 4ATAbout the team:You'll be part of the Financial Customer Escalations Team, producing data and reports to minimise customer detriment and business impact through immediate and accurate analysis.You will: Analyse historical and real time business data, systems and trends across a number of platforms.
Create, analyse and provide precise management information, reporting and forecasting when required.
Provide support to the wider business with system related enquiries/issues and Priority Ones.
Identify trends and interpret information to help make proposals that will assist the Customer Service and Incident Management team.
Create business models to constantly assess the performance of the department.
Develop and implement process improvements.
Complete root cause analysis Support with the completion of the bi-yearly FCA submission About you: Knowledge and experience of SQL, Power Pivots and Microsoft packages (advanced Excel skills are essential).
Have excellent communication skills, both written and verbal with strong attention to detail.
Be able to communicate at all levels, having the confidence in your own analysis and recommendations given.
Logical thought process and the ability to solve problems quickly using your initiative in a pressurised environment.
Have an inquisitive mind and challenge processes to ensure we are putting customers first always.
What's Next?Press the apply button now to start your application.
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application.
If you match our criteria we will be in touch regarding the next steps.All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.
In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.
This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met.
Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.