Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Meet & Greet Customer Service Operative to join our team.A Meet and Greet Customer Service Operative in the security sector typically involves providing a warm, welcoming, and professional first point of contact for visitors or customers while ensuring security protocols are followed.Where: Morrisons store at Alness, IV17 area.When: We're looking to get the right person in to the team with an immediate start.Hours: On average 34 hours per week, shifts as per site rota.
4 on 4 off, Monday to Saturday 12:00pm - 22:00pm, 13:00pm - 21:00pm & Sunday's 08:00am - 20:00pm.
There are a variety of shift patterns available.
We're early birds (7am starts are not uncommon) and night owls (our shops are open late), flexibility is really important to us as you will need to be able to cover the required shifts.
Salary: £12.00 per hour.
This role requires a criminal background check via the Disclosure and Barring Service.If you already have a DBS certificate, and are registered with the DBS Update Service, please inform our Onboarding Team of this.If you are the successful candidate, we will ask for your permission to access the DBS Update Service and we may also need to view your disclosure certificate.What's in it for you?
Pension scheme.Training, career development & progression opportunities.Overtime opportunities.Access to advanced / early pay scheme.Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.Discounted food & drink when on duty.Free Parking.
Key Responsibilities:Greeting and Welcoming Act as the first point of contact for visitors, customers, or clients entering a facility.Offer a friendly and approachable presence, ensuring visitors feel welcomed.
Assisting Visitors Provide directions, information, or guidance about the premises.Answer queries and address concerns promptly.Manage visitor logs, badges, or access passes.
Ensuring Security Protocols Verify the identity of visitors, employees, or contractors before granting access.Monitor visitor behavior and report any suspicious activity to the security team.Ensure that security protocols are followed in relation to building access, deliveries, and other interactions.Help keep track of how many guests are seen throughout the day.
Coordination with the Security Team Work closely with the on-site security team to ensure that both customer service and security goals are achieved.Assist in emergency procedures, such as evacuations, if necessary.
Handling Complaints or Incidents Address any issues or complaints from visitors professionally and escalate to appropriate channels when necessary.Respond to security-related incidents calmly and follow procedures for handling such events.
About you: We're interested in hard working people, who can work flexibly as part of a team to deliver great customer service every time.Although retail experience is desirable, it's not essential as we'll make sure you know everything you need to do a great job.We are an equal opportunities employer and welcome applications from all sections of the community.
Requirements and Skills Proven work experience as a Greeter or similar role.Customer service experience a plus.An understanding of our product(s) and the product(s) of our main competitors.Excellent interpersonal and communication skills.Basic computer knowledge.