Medical Receptionist - Patient Services

Job summary Ramsey Health Centre is looking torecruit a Medical Receptionist to complement our busy Patient Servicesteam.
Working hours are Monday to Friday up to 37 hours, full-time or part-time will be considered.
Hours negotiable.The successful candidate will have good levels of literacy,IT skills and interpersonal skills with a commitment to the responsibilities ofthe role.
Some medical admin/reception experience, especially in SystmOne,would be an advantage, however training and guidance will be given Main duties of the job This is a multi-skilled role for the successful candidate,who will undertake a range of duties including dealing face-to-face withpatients and visitors queries at reception, assisting with day-to-day routine GP admin work,answering and making telephone calls and supporting the Practice team.You will be required to:receive patients in a friendly, polite andcourteous manner and act as first point of contact for all enquires.explain practice arrangements and formalrequirements to all new patients and those seeking temporary coveract as Personal Assistant for a named GP andliaise between the GP and patient as requiredundertake computer data entry/data allocationand collation; processing and recording information in accordance with practiceproceduresaction and process medication requestsutilise SystmOne to ensure the efficiency of theappointment system and to monitor the flow of patients through the Practice,informing of any delays etc About us Ramsey Health Centre is a semi-rural, dispensing and GPtraining practice situated between Huntingdon and Peterborough.
We are friendly team and are looking for someonewho is dedicated and interested in working in a medical environment to join usin this hugely rewarding role.
Job description Job responsibilities JOB DESCRIPTION - RECEPTIONIST/GP PERSONAL ASSISTANTPLACE OF WORK: Ramsey Health CentrePOST TITLE: Receptionist and GP Personal Assistant (PA) - up to 37 hours per weekPRIMARY ROLE: To provide a first point of contact to all patients, GPs, Practice Nurses and other medical staffRESPONSIBLE TO: Patient Services SupervisorRECEPTIONIST AND GP PERSONAL ASSISTANTTo provide an efficient and professional point of contact for patients and visitors.
To act as focal point of communication between patients, clinicians, practice and community staff.
This post has no supervisory, managerial or budgetary responsibility.Specific Responsibilities:a.
To receive patients in a friendly, polite and courteous manner and provide relevant information.b.
Utilise SystmOne either by face-to-face or by telephone contact to ensure the efficiency of the appointment system and to monitor the flow of patients into the consulting and treatment rooms.
To explain and show all patients how to use the automatic booking in system.c.
To explain practice arrangements and formal requirements to all new patients and those seeking temporary cover, ensure that the correct procedures are adhered to.d.
Respond promptly to all queries and requests for assistance from patients and other visitors.e.
To book all temporary visitors into and out of the Health Centre.f.
To act as Personal Assistant for a named Doctor and liaise between the Doctor and patient as required.g.
To scan all patient documentation into the patients clinical record, ensuring that great care is taken in doing so and loading any results as necessary.h.
To run all patient summaries off SystmOne for patient visits or as directed by the Doctor.i.
To open and distribute post in accordance with Health Centre policy.j.
To ensure that all complaints about services provided are directed to the Practice Manager.k.
At lunchtime and at the end of the day to tidy the waiting room.l.
To conduct a close down of the Health Centre and ensure proper security procedures are in place before exiting the building.m.
Notify the Patient Services Supervisor of any inaccuracies, changes or items that need to be incorporated into the procedures to ensure the safe, efficient and smooth running of the practice.n.
Participate in all staff training and practice meetings when required.o.
To scan and load results.p.
To target patients on QoF registers as directed by QoF co-ordinator.q.
To take payments/deposits for private work and BP loans recording them appropriately in accordance with the Health Centre Policy.r.
To make referrals to the District Nurse Team and Midwifery Team as directed by the Doctor.s.
To assist patients with prescription requests and queries.Personal Assistant Dr XXXXXa.
Act as Personal Assistant to XXXX.
Act as the interface between the patient and doctor/nurse.Personal Development: a.
To take responsibility for own developmental learning and performance.b.
To participate in the practice appraisal scheme.c.
To actively participate in ongoing meetings with the Patient Services Supervisor to review development and performance.d.
To attend educational and other meetings as required.e.
To undertake training as required including mandatory training and statutory training, core skills training and ongoing developmental training.f.
Assess own learning needs and undertake learning as required.g.
To take responsibility for maintaining a record of own personal development.h.
To effectively manage own time, workload and resources.Transport:a.
To organise urgent ambulances and 1-4 hour ambulances in accordance with protocolsPrescriptions:a.
To action all non-dispensing prescriptions requests iaw current protocols and deal with patient requests regarding.b.
Action Systmonline requests iaw current protocolsc.
Action dispensary scripts iaw dispensary protocolsReception/Patient Waiting Area:a.
To ensure on a daily basis that the area is kept both clean and tidy.
Report any areas which need cleaning to the Patient Services Supervisor.b.
To tidy and control all patient reading literature and leaflets.c.
To check that all the information on the notice boards is relevant and up-to-date.Building:a.
To secure the premises at the end of the day, usually Mon-Fri and ensure the building is totally secured including all lockable exits are locked, lights turned off and the alarm activated when necessary.Personal Qualities:The post holder will have regular contact with the public and will enjoy helping people of all ages and backgrounds.
An outgoing personality, patience, tact, stamina and good communication skills as well as a high commitment to team work and a flexible approach to work is essential.Confidentiality:The post holder must maintain the confidentiality of information about patients, staff and other health service providers at all times.
The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.Flexibility:This job description is intended to provide a broad outline of the main responsibilities only, the post holder will need to be flexible in developing the role and work closely with the Practice Manager.
Person Specification Qualifications Essential Good standard of general education including GCSE (or equivalent) Maths and English.
Excellent computer skills including Microsoft Office, particularly Word and Excel.
Experience Essential Customer Service experience.
Desirable Experience of working within a General Practice environment.
Experience of SystmOne clinical system Skills/Abilities Essential Excellent communication skills.
Ability to work under pressure.
An understanding, acceptance and adherence to the need for strict confidentiality.
Ability to work well within a team.
Desirable Knowledge of medical terminology.