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With a direct report to the Managing Director in a country, the General Manager, Manitou Center (GMMC) main mission is to manage the P&L of the Manitou Center(s) and/or branches in scope and for that purpose ensuring the best service for the Manitou center(s) & direct operations activities.
MAJOR RESPONSIBILITIES:
The GMMC is responsible for ensuring smooth operation and profitability of the Manitou Center(s), meeting of overall sales targets, ensuring that teams are led in a way in which they are motivated to work enthusiastically and efficiently.
Client satisfaction is the main priority of the General Manager, and He/She is often the final point of contact in the customer complaint process.
The main roles of the General Manager include, but are not limited to:
Plans, coordinates and manages the allocation of resources (e.g., people, equipment) to deliver timely results Manages the development, implementation and enhancement of general operating policies, processes and procedures for the Manitou Center(s), forecast requirements for manpower, technology and facilities Leads and coordinates special projects in multiple areas that affect both short- and long-range goals and strategies for the Manitou center(s) Leads the business development team and manages a small business unit with responsibility for budgets and profitability, also by developing and monitoring the local market intelligence Ensures the Manitou Center(s) strong permanent visibility on the market Manages Customer relationship in all aspects Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a non-manufacturing environment (e.g: Invoicing to Customer) Responsible for several functions such as: Finance (Accounting, cash flow, audit, P&L, fixed assets) Human Resources, Compliance standards (Both Group & Local), Records Management Technical / Products Training & Documentation QHSE, Security & Facilities Management Manages all human resources processes according to the Group guidelines and local requirements, especially employees recruitments, development, planning, leaves management, appraisals, dismissals... SPECIFIC REQUIREMENTS: Education University graduate with a major in business or engineering or with quantifiable relevant experience.
Experience/Knowledge 10+ years of experience with at least 2-3 years managing a service B to C business or dealership Solid capacity in general management of a company/business unit including: Excellent knowledge in Finance; P&L, balance sheet and cash flow Ability to plan and manage both strategic and operational activities Ability to design and understand key performance indicators (KPI) Strong commercial competencies in negotiating with clients Operational Experience ideally in the equipment market (or automotive) with very good knowledge about competitors and major clients.
Strong ability to analyze, synthesize and plan activities Strong project management skills + Technical business understanding Excellent interpersonal skills and team working to collaborate with colleagues and staff creating a result-driven, team-oriented environment Language: Fluency in English, French is a plus OPERATING NETWORK:
Internal:
Country Managing Director Sales & Service country management Network of Manitou Center GMs Manitou Center team S&S division teams S&M function teams External:
Customers External consultants Local authorities LOCATION/TRAVEL: Position based in Brixworth, Northampton, UK Frequent visits and meetings with customers and suppliers #J-18808-Ljbffr