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Are you someone who's looking for a new challenge in Product Management? Are you someone who is motivated by delivering critical capabilities to ensure American Express can continue to back our cardmembers and their businesses? Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you passionately curious with an impulse to seek new information and explore novel possibilities? Then you could be just who we're looking for!
We have an exciting opportunity for a Manager – Digital Product Management, Issuing Legal Entities Refresh within the dynamic Financial Crimes Product & Capabilities team, which forms part of the Company's ongoing Financial Crimes Transformation program. This Product Manager will be a thought leader with an analytical, delivery & solutions mindset, focusing on building out foundational eRefresh capabilities, our KYB Refresh product, and expanding the end-to-end capabilities across international markets, including exciting developments to digital customer journeys.
You will be responsible for the eRefresh customer journeys as we accelerate our expansion of refresh capabilities across international markets. As a Product Manager you will lead one or more eRefresh capability workstreams and will be comfortable working directly with our product and engineering partners, our business stakeholders in central and market teams as well as external stakeholders. You will have a product-mindset, and be comfortable with data and system flows that support customer journeys. Together, we will deliver the Refresh roadmap to support?the Financial Crimes Transformation strategy, driving outcome oriented and customer centric conversations with our business collaborators and partners to deliver for our customers.?
ICS Risk and Control Organisation is responsible for supporting our international businesses across 27+ markets, and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML obligations. This is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.
The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate:
Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap
Robust, sustainable processes that drive a high degree of quality with effective controls and rigorous business testing
Strong business governance and accountability
Mature business risk management practices in relation to AML and Terrorist Financing
How will you make an impact in this role?
Lead delivery new eRefresh journeys across international market to support the execution of strategic deliverables to deliver the roadmap
Align requirements for eRefresh experiences with central and market stakeholders, understanding their current and future needs and in alignment to regulatory requirements & commitments
Collaborate with our product and business partners in the international markets and engineering teams, both internal and external teams
Contribute to the product backlog at a capability level, ensuring our Engineering partners have requisite detail to interpret user stories and acceptance criteria
Participate fully in PI Planning in support of Agile and SAFe practices for effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Cross Platform and Delivery (CPD) teams, to support planning and execution across multiple platforms
Being passionate about the product, advocating the vison to inspire the program partners and stakeholders
Continuously learning and adopting different approaches and new technologies that drive scalability and improve customer experiences
Not just limited to the above functions, the incumbent will lead or support other pertaining product management activities aspects within the evolving landscape of KYC refresh environment.
Minimum Qualifications
Proven experience in the digital product management/ development or business analysis space
Self-starter who shows individual initiative, proactiveness and personal accountability
Proven track record of driving results in a fast-paced environment often with significant ambiguity
Demonstrates strong organizational, prioritisation, analytical and problem-solving skill
Preferred Qualifications
Understanding of the AML/KYC domain is preferred
University degree in engineering, UI design, computer science or equivalent technical experience is preferred
Familiarity with Confluence, Rally, JIRA, Mural and Slack is desirable
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.