Job summary Do you thrive in a busy, fast paced environment?
Are you ready for a new challenge?
Please come and join us!An exciting opportunity has arisen for the appointment of an enthusiastic, well organised administrator to join the busy Learning & Development team at the Charles Hastings Education Centre on the Worcestershire Royal Hospital site.To manage this very busy environment you will need to be flexible, with excellent organisational, time management and communication skills.We are looking for someone who is at ease with talking to a wide range of staff groups, with an attention to detail.
You will also have a willingness to learn, be caring and highly motivated and have excellent customer services skills.
Main duties of the job A typical day will involve you responding to queries both by email and telephone, inputting into our learning management system, sending out joining instructions and attendance registers.
Providing cover on our busy Education Centre reception desk.
About us Our purpose is simple - Putting Patients First.
We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and WorcesterOur workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.
You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward.
Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:Best services for local peopleBest experience of care and best outcomes for our patientsBest use of resourcesBest peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description Job responsibilities Key working Relationships:Internal: Learning & Development Manager, Consultants,Nursing and other health care professionals, Administrative teams, Wards, Departmentalmanagers, HR, Learning & Development, PFI partners, Medical Education.External: Training providers,visitors of the Education Centre.Job Purpose:The principal roleis to fulfil the administration and clerical functions of the Learning &Development department ensuring all policies, processes and guidelines areadhered to.
The role requires skills that include attention to detail, abilityto liaise with a wide range of staff groups and extensive computer skills.
The role willprovide comprehensive administrative support to the Department and maintainESR/OLM Learning Administration system.
KeyResponsibilities:AdministrativeUndertake administration dutiesincluding emails, training registers, photocopying, scanning documents, dealingwith telephone enquiries, Take bookings for internaltraining events using the OLM/ESR booking system, confirming attendance, sendingjoining instructions via email and collating evaluation forms.
To provide administration andcourse management for all courses including liaising with trainers to ensurethere are dates availableTo provide a point of contact forthe Learning & Development department liaising with staff at all levelsdealing with their requests and queries.
To receive and distributedepartmental post to the relevant person in a timely manner.
Ensure Learning & Developmentwebpages are kept up to date with current information regarding trainingcourses Willensure that confidentiality of all clinical and personal information remainssecure and that the terms of the Data Protection Act are met in respect to allsuch information heldLiaising as necessary between and responding toenquiries from all healthcare professionals, voluntary agencies and members ofthe public.
ReceptionResponsibilities:To provide cover forreception including opening & locking up the building in the absence ofother team members.To greet visitors to thecentre in a polite and respectful manner.Take education centreroom bookings via email or telephone and enter onto bookwise.
Deal with enquiries asappropriate.Report any problems,health & safety risks and hazards immediately to estates.
Educational responsibilities:To have sufficientknowledge of the L&D departments systems to be able to advise and informemployees.
Willparticipate in own appraisals and personal reviews and work to achieve agreedset objectives.Willparticipate in appropriate training and development activities as required forthe post.
Person Specification Qualifications Essential English Language & Maths GCSE Grade A-C or equivalent.
Desirable Apprenticeship Level 2 Customer Services/ Business Administration or equivalent.
Experience Essential Experience of using IT software packages, maintaining databases and producing reports Previous experience of Microsoft office packages.
Desirable Experience of working in an administrative/secretarial/reception role