It Support Technician - Law Firm

Job Responsibilities Helpdesk Support: Serve as the first point of contact for IT issues, assist in resolving helpdesk tickets, and deliver clear, professional support to end-users.
Troubleshooting: Troubleshoot issues on-site to minimise downtime and maintain productivity.
Asset Management: Manage IT assets, including tracking inventory and handling lifecycle management.
User Management: Oversee onboarding and offboarding processes, including account setup, permissions, and access.
Log Analysis: Regularly review log outputs with a meticulous attention to detail to proactively identify and resolve potential issues.
User Training: Ability to train users on IT systems, software, and best practices.
Skills Required Technical Proficiency: Strong knowledge of Windows 10/11, Office 365 admin support, Active Directory, Meraki Mobile Device Management and basic network troubleshooting.
Legal Software: Knowledge of legal software such as; SOS Connect or similar.
Customer Service: Excellent communication skills to provide clear, professional support.
Documentation: Experience documenting processes, creating user guides, and maintaining ticketing systems.
Independent Work: Comfortable working independently and as the primary contact for IT issues.