It Service Manager

Person Spec: Service improvement consultant / Specialist Service improvement role / activity.
Someone around 2 years exp in service management ITL 4 foundation Duties: Work specifically in service improvement role / exposure Responsible for managing the service delivery of ICT services responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
At this level they may manage a fully functioning multisourced service support team focused on service availability and performance.
All service and support functions remain responsive to customer needs.
Adequate reporting and service standards are met for their specific service.
All technical change is communicated and managed with appropriate governance.
A programme of continual service improvement is put in place across the wider service delivery function.
Requirements Typical Skills: Maintain secure configuration and accurate information.
Controlling IT assets in one or more significant areas and verifying location and state of assets.
Experience with either ITIL or supporting Service Improvement Typical Skills: Maintain secure configuration and accurate information.
Controlling IT assets in one or more significant areas, and verifying location and state of assets.
Experience with either ITIL or supporting Service Improvement