Agilis are supporting a key client in their search for a service desk team leader.
This role has become available due to internal promotion, we are looking for someone who can lead by example to other support engineers and remain hands on.
The role of the Service Desk Team Leader is to provide day to-day management of the Service Desk team whose responsibilities are, to act as the first point of contact to provide customer & technical support, incident resolution, request fulfilment and advice to customers.
To ensure that all customer incidents or requests are handled using the approved incident management and request fulfilment processes to ensure Service SLA's are met.
To ensure the Service Desk team are delivering a high level of service at all times.
To contribute to the success of the business and assist in improving the overall customer experience delivered by the service desk team.
Knowledge & experience required: Hardworking, methodical, inquisitive and have a passion for technology and service Excellent analytical skills Excellent attention to detail and accuracy Ability to work flexibly and accurately to tight timescales Good written and verbal communication skills Ability to form and develop relationships with internal and external parties Ability to work effectively with team members, continuously motivating and coaching others to achieve service targets and drive down incident levels Team Leadership experience would be advantageous Team management skills Ability to meet tight deadlines Personal confidence and excellent time-management Ability to prioritise and multitask projects ITIL qualified Able to work on own initiative Highly motivated & proactive Good knowledge of Windows, iOS, android operating systems.
Knowledge and experience Microsoft Office365 Knowledge and experience of Microsoft Active Directory Knowledge and experience of Microsoft Windows Server Solid knowledge and experience of TCPIP, DNS, DHCP, LAN, WAN, WLAN for more information please apply using the link or contact Edd @ Agilis Recruitment