With offices in the UK, USA and South Africa, we are a growing Travel Management Company specialising in the charity, academic and not-for-profit sectors, and we are proud and passionate about what we do.
The IT Operations Engineer will be a technical expert at the forefront of Infrastructure and System support for the business, leading on, participating in, and overseeing a wide range of analytical and technically demanding projects.
You will be expected to work on a wide range of systems, adapt quickly, take on challenges, and advise on technology best practices whilst striving to continuously improve service quality around our technology environments.
This will be a varied role and key tasks will include: Third line administration, support and maintenance including: Azure Virtual Desktop; Active Directory; Group Policy; Microsoft Exchange 365; Network Hardware; Infrastructure Performance Take ownership and responsibility for providing the timely problem diagnosis, solutions documentation, implementation, administration, high level support, and ongoing maintenance of a variety of hardware, software, network, and communication systems Provide day to day support for internal customers via IT Service & Operations helpdesk, and project-based work leading to the development and deployment of new infrastructure services.
Liaising with 3rd party supplier or other internal departments to collaborate on bug fixes, release installations and plan future developments Conduct internal and external security audits and analyse security breaches to determine their root cause Recommend and install appropriate tools and counter measures Documentation and training to produce and maintain knowledge bases on managed IT systems to support the wider team and business Experience as an independent technical escalation point within the technical team Hands-on Microsoft Windows network skills including Microsoft/Entra AD, Group Policy management, Security, DNS, DHCP, DFS, RDP and other Windows services Strong Microsoft Office 365 administration skills, including hybrid Azure deployments including IaaS and PaaS solutions Proficient in the latest Microsoft Windows server, Linux, and desktop operating systems technology stacks, including Azure Virtual Desktop/Nerdio Experienced in commonly used anti-virus software packages, such as Microsoft Defender Experience with 1st, 2nd, 3rd line support would be desirable Beneficial knowledge of working with Manage Engine and Zoho One In return you will receive: Salary to £40k (pending experience) 23.5 days holiday (plus bank holidays), rising to 24.5 days after 12 months of service Option to buy or sell additional annual leave Employee Assistance Program Healthcare Cash Plan Pension Life Assurance Season ticket loan Discounted staff travel Cycle to Work Scheme If you are interested in our role and meet the requirements above, then please do get in touch.
Our working hours are 8.45am - 5.30pm, Monday – Friday.
The role is based in our central Manchester office, with the option to work 2 days per week at home (in the UK).
Welcome to Diversity Travel – We are a successful travel management company for the charity and academic communities.
We are passionate about developing our people, creating dynamic partnerships with our customers and providing responsible travel solutions.
We invite you to visit our company LinkedIn page to learn more about us and what we do.
PASSIONATE - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.
BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.
MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.