We're a technology led Q-Commerce solution provider, delivering £140m of annualised sales for our 1700 business partners.
Today we have two verticals, Snappy Shopper in the growing UK convenience grocery sector, and Hungrrr in the hospitality sector.
We intend on winning market share in the UK as rapidly as possible to achieve exponential growth, becoming one of Scotland's most notable tech unicorns in the next few years.
The Snappy Shopper home delivery service makes it super easy to get your groceries delivered to your door from as little as 30 minutes, all whilst supporting your local convenience store .
Yep, that includes a full range of products: milk, eggs, bread and other daily essentials, fresh food, freezer fillers, cupboard must-haves, snacks and treats, pop and alcohol galore.
Did we mention newspapers, pet food and other household goods too?
It's all just a few taps away and ready to be delivered to your home in a snap.
Your time is precious.
You can use the Snappy Shopper grocery delivery service from the comfort of your home, on your commute or out and about.
And, every time you place an order, you're buying from your local store and supporting your community.
It's a win-win!
Download our App and order from your mobile. Or visit http://www.snappyshopper.co.uk About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK.
In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.
Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local.
Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.
Our location We are a Scottish start-up with 120 colleagues based around the UK and our Head Office is located in Dundee and our second office based in Edinburgh.
This is an office-based role, working from our Dundee office Monday to Friday.
About the team In our wider tech team, this role will work from our small Internal IT team who support our Snappy colleagues with their IT setup, support and internal projects.
Equally, this individual will work from our Dundee office where they'll engage with colleagues from across our business.
About the Role Your duties will include, but are not limited to: Act as the first line of technical support for all internal Snappy colleagues relating to hardware, software, networking and other Snappy tech (including laptops, mobiles, printers, etc).
Trying to resolve issues and escalating issues to the second line or other appropriate teams as required.
Support in the installation, configuration and maintenance of IT systems (both hardware and software).
Maintain polite and speedy communications with end users via phone email and in-person whilst creating and managing tickets and/or raising incidents throughout the process.
Perform routing checks on application and system functionality, updating software and applying patches as necessary.
Equally, assisting with IT asset management including tracking, etc.
Setting up new accounts and working with new employees during the onboarding process- including support and training of staff.
Support the IT Manager with internal IT projects, migrations and infrastructure improvements.
About You To be successful in this role, you'll be/have: Ideally, experienced in IT Support or you'll have completed appropriate training/education in this field Ability to support both hardware and software technical issues Proven knowledge of Windows Operation Systems including (but not limited to) Windows 10/11, MS Office Suite, Active Directory and basic networking (TCP/IP, DNS, DHCP) The ability to work with Active Directory Excellent interpersonal skills with the ability to communicate complex problems to those without the same level of technical knowledge Ideally, you'll also: Be able to support MacOS and Linux Operating systems Have knowledge of remote support tools as well as MS365 admin, Exchange and Sharepoint An understanding of ITIL practices Who you are is as important to us as what you can do.
Do these values and behaviours sound like something that would come naturally for you?
Community: You'll love getting to know your colleagues and thrive where you work with others.
Be Snappy : You'll be able to work quickly- whilst updating tickets.
Breaking Barriers : You'll love learning new things and trying new approaches Craic on : You'll be comfortable juggling many plates and you'll take learning when things don't go to plan.
If you think you've got what it takes but hesitating… At Snappy we're all about Community, from the inside out.
We hire great people from all walks of life with a wide variety of backgrounds that make our business stronger.
We welcome everyone at Snappy that shares our values.
Scroll below to read more about our Snappy Reward.
Applying Don't forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.