Job summary The Service Manager - Integrated Urgent Care Service (IUCS) will lead the strategic and operational development and delivery of the service, as well as taking a lead strategic role in the development of partnership working within the Gloucestershire Integrated Care System.
Main duties of the job You will lead on service and performance delivery across Gloucestershire's Health and Care NHS Foundation Trust Clinical Assessment Service (CAS) & Out of Hours Services with the interface with the IC24 lead in the111 service.
This role aims to ensure the delivery of high-quality, patient-centred care while optimising resources and fostering a collaborative environment among multidisciplinary teams.
You will be the first point of contact for service delivery issues and escalation through organisational structures as required.
This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency.
You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast ensuring early warning systems are in place to flag potential performance and quality exceptions before they become a threat to the delivery of targets and that systems are in place to collect appropriate data and related financial information.
You will have delegated responsibility to deal with on shift management issues and work closely with Team members to ensure consistency for colleagues across the teams and continually maintain service delivery both in and out of hours.
About us We have in excess of 5000 staff working over 50 sites, providing a diverse range of services.
We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.
For the 2023 survey just over 2800 colleagues gave us their views ( It was great to see from the results that colleagues are saying that: believe they are making a positive difference to patients/service users; would recommend the organisation as a place to work; agree that care of patients and service users is the organisations priority; would be happy with the standard of care for a friend or relative Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West.
However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description Job responsibilities Provide strategic leadership and direction for Integrated Urgent Care services.
Monitor the service performance and take immediate corrective action when required.
Notify the IUCS Service Director or nominated deputy immediately of any circumstances which may affect the provision of a high-quality service.
Ensure the delivery of safe, effective, and patient-centred care.
Comply with and maintain Business Continuity plans for all key service areas.
Develop and implement clinical policies, protocols and guidelines in accordance with best practices and regulatory requirements for the IUCS service.
Implement quality assurance initiatives and monitor compliance with national and local standards through own practice and support to others.
Build and maintain strong relationships with internal and external stakeholders, including other healthcare providers and community organisations.
Represent the IUCS at meetings, conferences, and other events.
Advocate for patient needs and community health issues.
Oversee the recruitment, training, and development of clinical and administrative staff.
Foster a culture of teamwork, collaboration and continuous improvement.
Manage budgets and resource allocation to ensure financial sustainability.
Prepare financial reports and forecasts for senior management.
Any other reasonable duties as required from time to time Ensure staff compliance with appropriate Trust and HR policies and procedures.
Demonstrate and contribute to embedding the GHCs Trust Values across the organisation.
Person Specification Essential Essential Proven experience in an NHS Operational Role band 7 or above Desirable Good working understanding of the changing NHS environment, particularly Integrated Urgent Care Services Essential Essential Relevant first degree, equivalent professional qualification, or suitable experience.
Desirable Experience of managing a multidisciplinary team and ability to build high performance teams.