Serving our customers, communities, and planet a little better every day.Salary - Salary is from £50,000 to £58,000 + annual bonus & benefits
Location – Edinburgh, Permanent
Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh office one day per week for this position.
Closing Date – Applications close on Friday 29 November at 5pm
A bank with a little more heart We're looking for an Insight Partner to join our Customer Insight and Foresight team at Tesco Bank, part of Barclays Bank UK Plc. This exciting role will report to the Insight Manager and deliver regular brand, conduct and CX reporting, as well as design and deliver ad hoc research, to support understanding of our brand, propositions, and customer experience.
You'll be joining the team as we start our journey as part of Barclays, with the opportunity to contribute to how we align across both businesses on Insight and Customer research.Supporting Tesco Bank to make confident decisions by helping to understand customers, competitors, and markets.You'll partner with colleagues from across the Customer Centre of Expertise, and Proposition Value Streams to understand insight requirements and supporting the Customer Insight Manager in the design and delivery of a strategically impactful insight programme.Using a range of research, information, and data streams, internally and externally, to solve problems and turn data into insight.Collaborating with colleagues across the bank (and third-party suppliers) to design and deliver ad hoc customer research.Developing reporting frameworks that bring together the findings from research and published sources to meet business needs.Owning the regular reporting from brand, conduct and customer experience tracking, enhancing, and adding value wherever possible.Managing and maintaining our KnowledgeHub, ensuring it's kept up-to-date, and publicising/promoting content across the bank.Working with the Insight Manager to manage existing supplier relationships, as well as sourcing and evaluating potential new ones.We need you to have Good qualitative and quantitative research knowledge and skills (commissioning and/or conducting research).Good analysis and interpretation skills, using a variety of approaches to share insight and research through impactful storytelling.Good PPT and Excel skills and create charts and graphs that convey key insight(s).Effective communication skills, able to deliver insights through a variety of ways to different audiences.Experience of working with third parties (research suppliers, technologies and tools, and market and competitor insight providers).Strong project management skills, planning, and prioritising work to meet commitments, ensuring timely completion and quality standards.And if you have any of these, even better Experience of working in Brand and Communications research and measurement.Experience of working on Voice of the Customer/ NPS programmes.We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.
Benefits Prepare for your retirement with our colleague pension scheme.Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.Performance related annual bonus.Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.Everyone's welcome We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
How to applyWe value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
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