We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.
It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions.
Coordinate implementation process
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have good technical understanding of the products building up a desktop service.
Phone support experience necessary.
· Technical Service desk or technical call center experience is necessary.
· Windows Operating systems
· Windows XP, Windows 10
· Servers: Windows 2008/2012/2016
· ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
· Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· VPN and remote dial-in users
· Support for laptop, desktops, and printers all models
· PDA and blackberry support
· Good working knowledge of MS OFFICE (Including MS Project and Visio)
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Concern for Order and Quality
Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred