Our client is looking for an experienced Housing Repairs Co-ordinators.A knowledge and understanding of current issues relating to social housing and social housingrepairs.1.
To diagnose repairs accurately, raise orders on IT systems to contractors and bookappointments.2.
Experience of working in a contact centre answering high volume of calls to ensure targetsare met.3.
Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient andtimely manner, to a high standard of customer care using the appropriate greeting, includingname, adapting methods of communication to meet the needs of the customer and ensuringthat a positive image of Islington Council is projected.4.
Excellent communication skills to liaise with other departments, agencies, contractors asappropriate.5.
Experience of accurately processing service requests in line with policy and to provide adviceand information to customers ensuring that all service requests are processed to IslingtonCouncil's performance and standards, policy and procedural guidelines including statutory,complying with the Data Protection Act and the Freedom of Information Act.6.
To work pro-actively with team members to improve customer service delivery and to conductoutbound calls as required.7.
To deal with customer complaints in accordance with the Complaints procedure and toescalate cases to Team Leaders as appropriate.8.
To undertake training, supervision, seminars, meetings and other events designed to improvecommunication and assist with the effective development of the post holder and service area.Knowledge of the main issues affecting social housing.ITQ2 or equivalent Information Technology skills.Minimum of 1 years' experience of working within aresponsive repairs environment and housing managementsystems.Experience of dealing with all aspects of buildingmaintenance / repairs in a busy environmentExperience of processing customers' repair requestsmethodically and accurately within the appropriate policies,procedures and guidelines meeting tight deadlinesPLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.