Hire Controller

Job Description Join the Dynamic Team at Wernick Hire!
Wernick Hire – The UK's premier destination for cutting-edge modular buildings and site accommodation – is on the hunt for a Hire Controller to become a key player in our thriving operation!
About Us: With a legacy stretching back to 1934, Wernick Hire has proudly served as the UK's largest and most established provider of both permanent and temporary modular solutions.
We've doubled our profits in the last five years alone, thanks to our commitment to excellence and the passionate dedication of our amazing team.
Our people are our greatest asset – and we're looking for someone who shares our enthusiasm, vision, and unstoppable can-do attitude!
Role Overview: Are you a dynamo who thrives in a fast-paced environment?
As our new Hire Controller , you'll be the driving force behind our depot operations, ensuring every detail is handled with precision and flair.
This is not just any role – it's an opportunity to shine, wow our customers, and make an impact.
If you're someone who loves to take charge, tackle challenges head-on, and deliver exceptional service even under pressure, we want to hear from you!
About The Role Key Responsibilities Deliver Outstanding Customer Service: Ensure every interaction with customers is exceptional and leaves a lasting impression.
Prepare Essential Documentation: Create hire contracts, quotations, and other important correspondence with precision.
Handle and Track Enquiries: Address customer enquiries, source new business opportunities, and keep detailed records.
Follow Up Efficiently: Follow up on quotations and enquiries to convert potential leads into successful deals.
Generate Reports: Prepare detailed weekly and monthly reports to keep track of key metrics.
Maintain Accurate Records: Keep all records up-to-date and meticulously organised.
Skills and Experience Top-Notch Communication: Exceptional written and verbal communication skills.
Detail-Oriented: Strong attention to detail and accuracy.
Multi-Tasker: Ability to juggle multiple tasks and prioritise effectively.
Numerate and IT Savvy: Proficient in Microsoft Office (Excel, Word, and Outlook) and comfortable handling numbers.
Industry Experience: Previous experience as a Hire Controller or in a similar role within the hire industry is a significant advantage.
Key Attributes Customer Service Champion: Dedicated to delivering first-class service and exceeding customer expectations.
Team-Oriented: A proactive team player who engages with colleagues and shares knowledge generously.
Self-Motivated: A driven self-starter who tackles challenges with enthusiasm.
Methodical and Thorough: Possesses a meticulous approach to work and ensures all tasks are completed accurately.
Integrity and Professionalism: Maintains high standards of integrity and professionalism in all interactions.
Pressure Performer: Capable of working effectively under pressure while maintaining a positive attitude.
Proactive and Organised: Demonstrates excellent time management and organisational skills.
What You Will Get in Return Competitive salary and bonus scheme.
Generous holiday allowance (rising with service).
Option to buy extra holidays.
Option to sell or carry over up to 5 days holiday.
Christmas Shutdown.
Early finish on Fridays.
Group pension.
Annual salary review each January.
Life assurance of 2x annual salary.
Personal accident insurance.
Free onsite parking.
Employee assistance programme.
Training and progression opportunities.
Family-run and well-established, secure company (trading 90 years).
Open door policy.
Cycle to work scheme.
Employee referral scheme.
Benefits scheme (discounted retailers).
Corporate eyecare scheme through Specsavers.
Direct communication with MD/CEO and staff satisfaction surveys.
We are an equal opportunities employer and welcome applications from all sections of the community.
We look forward to receiving your application and thank you for your interest in our company.
If you require any adjustments for your interview, please advise our recruitment team as soon as possible.
IMPORTANT NOTICE TO RECRUITMENT AGENCIES: Any unsolicited CVs will be sent at the recruitment agency's own risk and will be interpreted as 'gifts' and we have no liability to you for any fee or otherwise.
We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy.
By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position.
If we require your assistance with any vacancy we will contact you.
The company is unable to sponsor employment of international workers in this role.
You will be required to provide evidence of your right to work in the UK.
  Skills Needed About The Company Why Build Your Career with Wernick Group?
Rich Heritage, Progressive Future: As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach.
This unique combination ensures a work environment that respects legacy while embracing the future.
Diverse Opportunities : Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors.
From modular building solutions to off-grid power, your professional journey can be as dynamic and varied as our services.
Commitment to Excellence: At Wernick, excellence isn't just a goal; it's our way of life.
We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success.
Continuous Investment in People: We believe in nurturing talent from within.
Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning.
Simplicity and Efficiency: Our business model is streamlined to reduce bureaucracy, enabling you to work in an environment that values decisiveness and efficiency.
This approach allows you to focus on what you do best, without unnecessary complications.
Environmental and Social Responsibility : We're committed to reducing our carbon footprint and ensuring a safe, positive working environment.
Working with us means being part of a team that cares for the planet and its people.
Company Culture Clear path to progression: We believe everyone should have a clear path on how they can progress.
That's why we have developed the Wernick Way Forward, a personal development plan catered to each employee.
With the Wernick Way Forward, we provide a roadmap that outlines clear and achievable steps for employees to follow in order to reach their career goals.
Trainee programmes: Start your career with one of our trainee programmes.
These are designed to help you develop and grow in our business and offer an advance career progression.
The Trainee Yard Operative Programme offers individuals the opportunity to develop their skills and work as a Yard Operative at one of our Hire depots.
Engage in hands-on experience as you become a member of our team.
The Graduate Training Programme opens doors to explore every aspect of the company.
Gain valuable insights, mentorship and the tools needed to excel as a leader within our company.
Training and development: Feel confident in your role and enjoy what you do.
We recognise the need to invest in training and development.
By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals.
We make sure that everyone who works with us has the resources they need to learn and develop their roles.
We value mentoring and offer clear routes for career progression.
Desired Criteria Required Criteria Excellent written and verbal communication skills Strong attention to detail Able to multi task and prioritise a busy workload Numerate IT literate in Microsoft Office (Excel, Word and Outlook) Closing Date Friday 15th November, 2024