Hepatology Administrative Assistant

Job summary Hepatology Administrative Assistant Department: Gastroenterology Band: 3 Hours: per week, all MKUH roles will be considered for flexible working 10 months Fixed Term Contract until An exciting opportunity has arisen within the Gastroenterology (Hepatology) department for a part time Administrator on a 10 month fixed term contract.
The postholder will be maintaining databases, booking clinic appointments via letter and telephone, sending outcome letters/ emails, and completing general admin duties, including telephone calls and ordering supplies.
The successful applicant must be able to demonstrate good administrative skills and have previous, relevant secretarial/ administrative experience working within a clinical environment.
They must have experience of working within a busy environment and strong IT skills.
A flexible approach to the needs of the department is essential.
Interview: w/c Please note that we are not able to offer sponsorship for this role.
We care We communicate We collaborate We contribute "65% of Administrative and Clerical colleagues report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns.
"- NHS Survey, 2023 (NHS Staff Survey 2023).
Main duties of the job The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient support to a team liaising with patients, doctors, hepatology specialist nurses and other healthcare professionals.
The staff member will work consistently to provide high quality customer service and will be professional at all times.
About us MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming.
We listen to each other and work together to embed our Trusts values and behaviours.
At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients.
The hospital is undergoing significant investment, and we are proud to be rated good by the CQC.
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Job description Job responsibilities To work as a member of the Hepatology Administrative team to provide daily assistance, giving confidential administrative support.
To assist with all administration duties relating to the safe, effective, and responsive day-to-day running of the service.
To assist in maintaining required levels of access at all times, for patients and referrers of the specialist service.
Provide a high standard of administration support to the service by typing correspondence and reports, organising meetings, maintaining diaries and managing a comprehensive filing system.
Organise and manage own workload and act independently within appropriate guidelines.
To provide a polite and efficient service to visitors if required.
Able to negotiate with patients whose first language is not English; preparing new patient medical notes; making patient appointments; entering data onto Excel spreadsheets and databases.
Please refer to the attached Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion.
We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.
Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.
This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification Qualifications and knowledge Essential Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3 Desirable Typing qualification or equivalent experience ECDL qualification or equivalent Experience Essential Relevant secretarial/ administration experience working within a clinical environment (calls, patient queries, letter support, data entry, booking/cancelling appointments) Experience of using IT/Patient data Systems Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines General office duties - working in a busy environment dealing with large numbers of the general public Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems Understanding confidentiality, Information Governance, and the Data Protection Act Desirable NHS experience and hospital environment Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results) Skills Essential Ability to deal with confidential/sensitive information Ability to work autonomously and proactively Highly developed interpersonal and communication skills Experience or working in a team and developing effective working relationships with staff at all levels Highly developed organisational skills and attention to detail Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure Evidence of working under pressure to tight deadlines and deal with difficult situations patients, public and visitors Manage and interpret data correctly to inform decision making Personal and people development Essential Present a professional approach at all times Self-motivated and enthusiastic Willingness to undertake training sessions to develop self and improve service provided to patients Stay composed with conflicting priorities Ability to be flexible and use initiative Communication Essential Within own team and between teams Building key relationships Excellent verbal and written communication skills Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations