Brief Description The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.Technology is continuing to transform the railway industry.
Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology.
From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it.
We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded.
You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!The ideal candidate will already be managing technical teams within a telecoms network / managed services organisation and be competent in civil infrastructure, transmission, radio, voice, operational systems, and DC power technologies.
They will have leadership team experience within a safety critical organisation responsible for operating critical national infrastructure.About the role (External)Direct and lead a team of geographically spread technical network specialists supporting and maintaining telecoms network assets and services, whilst meeting performance standards and service level targets.What will you be doing?Direct technically diverse operations and field-based teams, providing specialist technical knowledge and support in order to resolve escalated incidents and maintain maximum service availability.
Challenge, agree and implement relevant policy changes to technology platforms so that delivery is consistent and can be managed with the appropriate level of resource.Deliver expert advice and support to the technical requirements of projects delivering new assets and service, providing an influential operational interface between engineering and suppliers, in order to improve how new assets are transitioned into service and maximise service levels.Deliver a capability of technical specialist support to the lifecycle of Problem Management on the Telecoms network, so that the root cause of incidents are identified, and permanent fixes can be implemented.
Drive and promote good stakeholder management of operational suppliers so their performance is monitored, agreed service levels are achieved through effective incident resolution, and any problems are addressed swiftly.Direct and drive the team to assure the correct level of approved software on all network assets in order to minimise network vulnerabilities and optimise operational performance.Own the team risk management plans, implementing mitigations and realising operational improvements so that early warning indicators are provided, mitigated or escalated as appropriate.
Direct the Technical Operations team to evaluate and recommend methods to fix Work Arising Information Forms (WAIF) associated with telecoms systems and services so that suitable resolution emphasis is directed to the appropriate repair.
Direct and support the team to perform technical assessments of the network to proactively identify the level of event management requirements within the 24x7 NMC operation in order to effectively identify and resolve incidents swiftly.Develop and continually encourage the team to become technical experts in their chosen field, promoting this capability within Network Rail so that network experts are consulted when and where they are required, in order to provide maintainability of the newly handed over asset or service.EssentialDegree in technical/engineering discipline or extensive practical knowledge of telecommunication systemsDemonstrable experience collaborating with other internal and external functional teams to deliver positive outcomesExperience managing a 24x7 operational serviceExperience in improving (or maintaining excellent) technical proficiency across teams with varying skill levels and technical abilitiesAbility to influence at senior levels.Excellent verbal, written, and presentation skillsStrong interpersonal skills and the ability to work effectively across project teams in a diverse environment.Capable of working under pressure, prioritising and delivering to tight deadlines.Customer centric role modelFamiliar with contract management and procurement improvements.Experienced leader of teams across multiple sites and of different technical disciplinesKnowledge of technical, safety and performance standards relating to telecoms Incident and Change managementAbility to drive change with experience of successfully delivering operational improvementsExperience of managing supplier relationshipsFamiliar with drafting operational requirements DesirableCharted status through a recognised technical institutionFamiliar with the ITIL service management frameworkExisting knowledge of the railwayWe are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills.
We pride ourselves on creating an environment where difference is embraced, and individuals can thrive.
We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team.
We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment.
For more information on Diversity & Inclusion at Network Rail,