Vita Student Vita Living House of Social Union Weekly Contract: 42.5 hours Salary: £26,000 pa + performance bonus Intro A game-changing, co-living brand to challenge the status quo of premium residential living.
We are seeking a Head Concierge to support this exciting new co-living concept.
You'll be an integral part of the team where you'll be encouraged to embrace your creativity make your mark.
Role and Responsibilities An important role within the business, the Head Concierge is a supervisory position.
Responsible for delivering high levels of customer experience, assisting in everything from a resident's initial welcome and move-in to ensuring the facilities are maintained and achieving our superior brand standards.
The ideal candidate will be a warm, welcoming, professional people person with the ability to build relationships with our residents as well as have a keen eye for detail, be well organised and meticulous in ensuring the free running of our buildings.
Tasks will include: Liaising with residents, completing building tours, supplying, and ensuring they complete relevant paperwork including move-in contracts, maintaining customer databases for communications, and resolving or escalating any issues which may arise.
Completing regular building compliance walks to ensure; brand standards are met, there are no health and safety issues and items are in good working order.
Organising resident move-ins and changeovers, ensuring their welcome experience is as smooth and as stress free as possible, this includes apartment checks to ensure they're clean, well maintained and handed over to the standards we expect, preparing keys and ensuring paperwork is correct.
Ensuring the building is clean and maintained to the highest standard, managing issues with building maintenance and housekeeping.
Supporting the delivery and promoting on site events and pop ups.
Report into the management team About Union Union is a place to live and connect, a culture, in the heart of the city.
We're making renting easier.
Rent by the room, either a studio or apartment with all bills included.
No deposit and flexible stays always.
We see ourselves as cultured and stylishly understated convention breakers, who are obsessed with bringing people together.
You won't find anywhere else like Union.