Guest Services Executive

The Role Are you the "go to" person for the latest things to do in London?
With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit.
Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities - every day is different, and no two guests are the same!
A key part of the Hotel, you will speak to all departments making sure that we create the very best guest experiences through every part of their stay.
What we look for The successful candidate will have excellent communications skills being proficient in both written and spoken English as well as the ability to show empathy when dealing with our guests.
What's in it for you?
Great development opportunitiesDiscounted rates on hotel rooms, food and drink across the Clermont Hotel GroupInterest free season ticket loans (conditions apply)Access to a 24/7 Employee Assistance ProgramPension and Healthcare SchemesWagestream - get access to earned salary before paydayPaid volunteering daysGenerous recommend a friend schemeApprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portalGreat Recognition program...and many more!