Guest Relations Executive

Company Description Louma, located in Bridport, offers an extraordinary stay overlooking the Jurassic coast, with great food, vineyards, stables, spa, and activities.
Exclusive to residents, our 17 bespoke rooms cater to individuals, couples, and families.
Louma is a renowned destination for foodies, offering innovative dining sourced from our gardens, fields, and woods.
The Wellness Barn and Spa feature pools, a gym, sauna, and treatment huts.
Role Description This is a full-time on-site role for a Guest Relations Executive at Louma in Bridport.
The Guest Relations Executive will be responsible for managing guest interactions, facilitating communications, providing exceptional customer service, handling sales inquiries, and overseeing receptionist duties.
Qualifications 2 yrs experience in 5 Star in Guest Relations / Reception CRM proficiency Basic Accounting / Finance experience to take payments and close bills.
Excellent Communication, and Customer Service skills with strong interpersonal and problem-solving abilities Excellent organizational and multitasking skills Flexible, positive and friendly attitude towards Guests Previous experience in the hospitality industry is a plus