Job Introduction In a Nutshell A very rare opportunity has arise for a Golf Experience Manager at The Manor House Golf Club in Castle Combe.
Striving to be a part of and produce an exceptional golf experience, you will deliver incredible service in a professional and timely manner to all our members and guests.
You will be part of a motivated team of individuals with personality and flair to establish a great relationship with members and corporate clients.
A key focus of yours must be on achieving the golf club budgeted targets for membership, green fees, buggy, retail and confectionary sales.
Role Responsibility Lots to do, but lots of fun To ensure that all teams in the golf experience team consistently deliver excellent customer service, thereby achieving maximum customer satisfaction To provide effective leadership for the golf experience team, giving direction to individuals, motivating and supporting them throughout.
To develop, deliver and monitor learning and development activities for the team and to promote in-house training, PGA Training, further education and CDP To establish, monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.
To oversee the golf experience team rota, ensuring efficiency and budget control.
To actively support in the recruitment of membership sales, both golf and gym.
The Ideal Candidate Are you right for us?
Our ideal Golf Experience Manager will have: Previous management experience Previous Golf Sales experience Proven team leadership skills Strong knowledge of retail and function booking Outstanding guest care focus with an open and service orientated approach Strong understanding of the Golf market and of our key competitors Excellent communication abilities and be comfortable presenting at all levels within the business Strong financial and business acumen Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people.
We work hard to ensure you can enjoy your job and are well rewarded.
As well as excellent training, development and progression opportunities, other benefits include: Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service) We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties Really big discounts of room nights across all Exclusive properties PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free Recognition and rewards scheme Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books Cycle to work scheme The Exclusive Collection is committed to promoting equal opportunities in employment.
Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
A copy of The Exclusive Collection Equal Opportunities and Diversity Policy is available on request .
About the Company Are we right for you?
We expect a lot but we'll give a lot to get the right people.
There are 4 main things we look for We want people with bags of character.
We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.
We want people people.
You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers.
So if you think the job description is all you have to do, then we're not for you.
You have to put your heart into it.
When you tell a guest you're happy to help, you have to mean it.