Front Office Manager Portree, Scotland We are looking for a Front Office Manager in Portree, Isle of Skye for our three hotels!
You will be reporting into the Rooms Division Manager and will manage the reception teams for our hotels: The Bracken Hide, The Bosville Hotel & Marmalade Hotel.
This is a full time, permanent role working 40 hours a week Monday through Sunday, 5 days a week at our Portree Hotels; as the Front Office Manager, you will be responsible for overseeing all operational aspects of the reception team across the three.
You will be expected to work at least one to two shifts per hotel, per week.
You will attend meetings with our Central Support team in Edinburgh (online) to discuss weekly financials, guest reviews & feedback.
Prior experience with Stayntouch, Lightspeed, Trustyou and RotaCloud systems is preferred, but not required.
Whats in it for you?
Salary of £32,000 per year Time off in lieu (TOIL) on top of your 28 days holiday a year Company Pension Refer to a friend Bonus Team Member discounted hotel rates across the group Restaurant discounts across the group Friends & family discounted hotel rates across the group Meals on shift Employee Assistance Programme Heavily subsidised Staff Accommodation *Terms and Conditions apply Who are we?
At Perle Hotels , we have taken the typical Scottish Highland Hotel and re-imagined the concept of a hotel stay in the Highlands.
We are located in the heart of some of the best highland hot spots and our design led hotels aim to bring our guest closer to nature by offering contemporary interiors that mimic the locations we are in.
What do you bring to the team?
Highly developed organisational and communication skills Time Management skills within a high-paced environment Critical thinking and problem-solving competencies Proactive attitude and focus on delivering stablished goals Sound knowledge and experience in reception management and guest relations Guest centric (ensuring that no guest leaves unhappy) What you will be doing: Organising team members schedules, on the job training and coaching Guest relations management Along with the Cluster General Manager and Rooms Division Manager, respond to guest complaints and reviews Work alongside the Head Housekeeper and Housekeeping Supervisors ensuring room inspections are completed, room cleanliness is as per company standards and are readily available for the days occupancy Collaborate with the Sales, Revenue and Marketing Director with hotel group bookings Implement the hotels good customer relations policy, including politely addressing guests and colleagues.
Job advertisement, employee recruiting, selection, and training.
Work with HR team to ensure all team members are up to date with their paperwork.
Generate weekly, monthly, and annual reports.
Attend weekly meetings with the GM and rest of the Management Team, perform other duties as assigned by management & work with all departments to ensure a happy guest journey.
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