Job Description:Front of House Receptionist Permanent Bupa Health Clinics Norwich - Unit 7 Aylsham Rd, St Augustine's Gate, Norwich, NR3 3BESalary £25,250 per annumFull-Time (40 hours per week) - Mondays to Fridays – 8am-4:30pmFree parking onsiteWe make health happenAt Bupa, you'll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.As the Front of House Receptionist no day is the same in this fast-paced, busy and varied role.
As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable.
You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.You'll help us make health happen by:Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkoutAnswering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emailsEnsure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent formsEffective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLAAssist in bookings of mammograms and MSK referrals (where delivered at the centre)Post – collect, open, date stamp, distribute incoming post, and post outgoing post.Generate letters as required by the business.Monitor stocks and order goods when required.Process invoices/delivery notes as per Bupa policyPlay an active part in ensuring well-presented facilitiesKey Skills / Qualifications needed for this role:Administrative experience in a healthcare environmentCustomer service experience and highly customer focussed.Ability to prioritise workload and ability to separate the urgent from the important.Excellent interpersonal, written and verbal communication skills.Excellent organisation and time management skills.Good attention to detailsExcellent team working skills and able to work collaboratively.Adaptable to changePro-active and a willingness to learnBenefitsOur benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life insuranceAnnual Health Services Bonus SchemeVarious other benefits and online discountsWhy Bupa?We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.