Front Of House/Receptionist For Luxury Wellness Retreat

Job Description FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UK Salary: Up to £35,000 gross p.a.
(DOE) + employee benefits Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start Chace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset.
You'll be joining the guest relations team to create a positive first impression for guests and ensure a smooth and enjoyable experience from arrival to departure.
In this critical role, you will be the first point of contact for guests, delivering exceptional customer service and fostering a welcoming atmosphere.
Key Responsibilities: Reception and Guest Relations Greet guests as they arrive, ensuring a friendly and professional atmosphere.
Process guest check-ins and check-outs, verifying booking details, assigning rooms, and issuing room keys.
Manage reservations, cancellations, and room changes using hotel management software.
Address comments, complaints, and inquiries from guests and prospective guests to the highest standard, ensuring timely responses by connecting them with the appropriate team member if necessary.
Operational Support