Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London We are seeking an enthusiastic and guest-focused Front Desk Agent to join our front office team.
As the first point of contact for guests, you'll play a crucial role in creating an exceptional guest experience.
This role involves providing a warm welcome, assisting with check-ins and check-outs, addressing guest inquiries, and helping make each stay memorable.
Key Responsibilities Guest Services: Provide a warm and personalised welcome to all guests, ensuring a seamless check-in and check-out experience.
Problem Solving: Address guest requests and concerns with a positive attitude, ensuring swift resolution and high levels of guest satisfaction.
Information Hub: Serve as a knowledgeable resource for guests, offering insights on hotel services, amenities, and the best of London's South Bank area.
Billing and Payments: Handle cash and credit card transactions accurately and efficiently, maintaining confidentiality and security.
Team Collaboration: Work closely with other departments to ensure guest needs are anticipated and met, creating a seamless and enjoyable stay.
Standards Compliance: Uphold the hotel's service standards and brand values in all interactions, striving to exceed guest expectations.
Salary: £27,075 + service charge This is an opportunity to make your mark on Shoreditch.
As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do.
In addition to a competitive salary, we offer a range of benefits that include: Competitive annual salary Guest experience including dinner and drinks 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars Contribution towards Health Cash Plan Life Assurance Length of service incentives (additional holiday) Bespoke training programmes Free meals on duty Incentives such as Ride-to-Work and season ticket loan Quarterly employee award ceremony and company staff parties Employee assistance programme