Job Role: Fraud Operations Analyst Location: Derry / Londonderry Type: Hybrid Working after training- 3 days office, 2 days home based Hours: 37.5 hours per week, 5/7 Monday-Sunday between 0630-2230 on rota basis Pay rate: £13.43 per hour, enhanced rates for after 9pm and Sunday working Start date: 06/01/2024, minimum 6-month contract A basic Access NI check is required for this role Your Role: As a Fraud Operations Analyst your responsibilities include mitigating against the risk of fraud & bad debt on mobile products.
You will identify suspicious and/or high-risk activity utilising internal systems/manual reports to detect potential fraud cases and carry out accurate risk assessments.
You will act quickly on potential fraud cases, liaise directly with the customer, stakeholder or the relevant department - take appropriate action to minimise the loss of revenue to client and/or customer.
You will prioritise your workload to meet and exceed your personal objectives.
You will have: ?
Excellent understanding of MS Excel, Access, Outlook, Word, SharePoint ?
Fraud/billing experience ?
Strong analytical skills - ability to quickly analyse information/data attained from external/internal sources to detect/prevent fraudulent activity ?
Problem solving/decision making skills - effective negotiation, influencing & problem-solving skills.
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Effective communication & ability to build strong relationships with key stakeholders and external customers & suppliers ?
Be highly motivated, trustworthy & organized ?
Ability to work under pressure ?
Flexibility to meet the needs of the business especially when dealing with a major fraud incident To apply for this role, please complete the form below by filling out your name and contact details, and attaching your CV.
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Skills: Fraud analyst customer service call centre