Own reporting and compliance driving a culture of continuous improvementSupport and lead on the insights that enable the delivery of operational growth.Support & lead on customer service delivery insight and opportunities across SubscriberSupport & Lead on Customer onboarding, journey, retention and debtProvide project & IT support to stakeholders across SubscriberReview and manage Install /Service Utilisation metrics driving for sustainable improvements Goal - Improve Service and Install Utilisation10% Utilisation improvement in Install10% Utilisation improvement in ServiceGoal – Increase Non RMR through install & service teamsOverdrive plan to deliver £x RevenueDrive Operational improvements for regional performance increasesLook for innovative improvements that can be leveraged across both service and installation teamsWork with north / south counter parts to ensure consistency and best practice sharing.Support and coach FLMs on performance managementImprove 1-2-1 forms and methods.Improve Lean coaching Forms and methods.Coaching and mentoring FLMS to create structure and consistency to focus on all KPI's.Assist FLMS with engineer PIP'S/ Capability plans.
Look and help identify who needs improvements and how.Assist OM with FLM PIP's/ Capability plans.Review Training requirements for FLMs and Engineers to improve customer experience.Drive EHS PerformanceRegularly review, update and support EHS initiativesDrive Career LadderSupport creation of Subscriber Career LadderManage and support Engineer Skills Matrix fostering strong career progression opportunitiesSupport FLMs with development plans and succession plansReview, Test and implement new technology to support overall business goalsReview of all platforms to support customer journeyHold monthly meetings with Tech manager to understand relevant updates and changes are communicated.