Field Service Engineer

Our Client, a highly successful Managed Service Provider, is seeking a Field Services Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
Responsibilities: To repair diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
To perform desk side support to clients as requested Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
Assist other engineers in the delivery of service to our customers.
Cover site roles where required due to planned or un-planned absence Achieve KPI target of 5 visits / fixs per day.
Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements.
Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
Carry out any other reasonable request from your line management Carry out customer rebuilds and configuration to desk Carry out AV repairs and Printer repairs.
Carry out IMAC projects with little supervision Skills and experience: Knowledge of PC, Laptop, Printer & associated peripherals operation Key Clients specific procedures Trained in Desktop/Laptop/Printers and Servers Excellent knowledge of common software products Excellent customer facing skills SC Clearance (or willingness to apply) and a full driving licence is required