Role: Executive Officer
Location: Croydon CR9 2BY
Working Hours: Full time, Monday to Friday: 9:00 to 17:00, 37 hours per week, on-site
Contract: Temporary, 6-months with the possibility of extension based on performance and demand
Pay rate: £16.57 ph
Brook Street in partnership with the Home Office has a fantastic opportunity to join the Customer Services Group within the Home Office working as part of the Visas, Status, and Information Services command as an Executive Officer. Flexibility will be required over the type of role which might be Caseworking; Line Management; a mixture of both or other EO duties needed.
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
Visits and Electronic Travel Authorisation (VIETA) is part of Visas, Status and Information Services (VSI) within UK Visas & Immigration and is responsible for the following services:
Visits: Responsible for the administration and decision making of new applications for all types of visitor visas from overseas as well as in country applications for extensions to visit visas. Visits also handle other assorted administrative functions around visas.Electronic Travel Authorisation (ETA): ETA are responsible for the operational processing of exceptions casework related to customers who have applied to obtain an ETA prior to travelling to the UK and the end to end customer journey of all ETA customers.Successful candidates will be posted to either of the above teams, which have a variety of roles within different areas, as set out below.
Job responsibilities:
Variety of roles, may include but not limited to:
Using complex guidance and policy to consider and make well-judged decisions on customer applications, considering a range of optionsHaving responsibility for effective personal and team delivery, including strong time management and organisational skills.Delivering against timeliness and quality targets, providing excellent customer serviceManaging team mailboxes and drafting responses to correspondence and complaintsArticulating complex decisions in a concise, clear manner verbally and in writingIf posted to a line management role you may also be required to:
Supporting, motivating, and coaching colleagues to deliver performance of a high standard.Lead teams to provide the best possible service to our customers and stakeholders.Supporting staff in the development of their knowledge and skills, manage individuals in line Attendance, Conduct and Performance expectationsSkills needed: Essential criteria: Being flexible and adaptable, reacting positively to changes in policies, processes and work environments & being able to support others.You will need to demonstrate a positive attitude and willingness to act as a line manager, undertaking the appropriate responsibilities to support and manage your team.Ability to professionally manage own caseload, and effectively handle sensitive cases.You should be able to demonstrate excellent written and verbal communication skills,Be comfortable managing performance, productivity and ensuring targets are met within the team, including leading challenging conversations with colleagues,Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and OutlookExperience within team managementExperience within a professional working environment.Why work with us? The opportunity to join and work in the public sectorExposure to a wide range of roles within the Customer Service GroupWe will help you to build experience, resilience, and networks to develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey.Join a professional and well-established working environment: Develop yourself in a fast paced yet immensely rewarding workplace where every day brings new opportunitiesWorking in the heart of the Civil Service: Supporting delivery of departmental priorities and providing an excellent customer service.Training
No holidays within the first 4 weeks. Virtual and/or face-to-face training will be delivered, and on-line/peer/manager guidance will be provided.
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