EV Charging/CPO Account Support Coordinator Chelmsford £27,000 - £32,000 per annum with pension and paid holiday.
(based on experience) Full-time: 40 hours per week, Monday – Friday, 08:00 – 16:45 Overview Park & Recharge are seeking an enthusiastic and motivated individual to join our team as an account support co-ordinator for our Charge Point Operator (CPO) firm, specialising in electric vehicle (EV) charging services.
The ideal candidate will possess excellent communication skills, strong attention to detail, and a passion for delivering exceptional customer service.
The role will involve providing support to our customers, as well as assisting colleagues with administrative tasks.
This will be a full-time role predominantly based at the Park & Recharge main office in Chelmsford Essex, with an element hybrid working (up to 2 days a week remote working).
Reporting to the Head of Operations for Park & Recharge, the role will mainly be the support of customer accounts, with the following responsibilities: · Serve as the first point of contact for customers, providing timely and professional support.
· Routinely liaise with our customers to assist with issues, providing technical assistance, and plan software developments.
· Coordinate with internal teams to resolve customer concerns and ensure timely resolution.
· Process customer requests, including but not limited to, account renewals, billing inquiries, and service requests.
· Maintain accurate and up-to-date customer records and documentation.
· Stay up-to-date on the latest products, services, and policies to provide accurate information to customers.
· Collaborate with colleagues to streamline customer support processes and improve overall customer experience.
· Provide feedback to management on recurring customer issues and potential areas for improvement.
Knowledge, Skills And Experience The ideal (desirable, but not essential) requirements for a candidate are as follows: · Previous experience in customer support or account management roles.
· Experience in the EV charging industry.
· Strong communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical customers.
· Excellent problem-solving skills and ability to handle customer complaints and inquiries in a professional and efficient manner.
· Detail-oriented with excellent organizational and time management skills.
· Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
· Proficient in using customer relationship management (CRM) software and other support tools.
· Ability to multi-task and prioritise tasks effectively.
· Positive attitude and willingness to learn and adapt to changing customer needs.
Desirable but not essential Valid driving license (facility to get to/from our office please check out our location) A Levels Or Other Appropriate Qualifications Such As GNVQs An interest in Electric vehicles, renewable energy and sustainability.
What we offer Pension and paid holiday Growth industry with training and career progression.
Relaxed office environment set in attractive countryside surroundings.
This job description is an accurate reflection of the duties and responsibilities of the post but may change.
The role has the opportunity of career development and the successful applicant can expect progression and skills development as the business grows.
Successful applicants will be invited to a Google Meet interview first and if successful an invitation to meet at our Chelmsford based office for a final stage interview where we will ask you to share you knowledge of the CPO sector and role play through some typical exercises of the job.
Hangar 19 is an equal opportunities employer, although you must be legally able to work in the UK.. Company Overview Hangar19 are an engineering solutions company, enabling the development/delivery of electric vehicle charging and associated energy infrastructure.
We spend our time enabling the transition to electric mobility by helping to design and engineer exciting innovations in the eMobility space.
We now working in renewable energy management, grid load management and vehicle to grid (V2G) applications in the UK, Europe and the Middle East.
Our core product is Hubeleon, a cloud software platform designed specifically for energy, eMobility and integrated transport applications.
We also manage charge points on behalf of some of our clients; we look after users, distribute access cards, collect payments for the use of charge points and alert maintenance staff if a charge point is faulty.
Based at our office just outside Chelmsford, our office is powered by solar on site, located on a rural business park with fantastic field views and is a modern open plan layout.
In summer outdoor working is possible when we setup benches and our event gazebos.
Our team are professionals from various backgrounds.
We care about the environment and enjoy putting our talents to use in an innovative fast-moving industry.
Further information on Hangar19 and our services can be found on our websites https://hangar-19.com https://hubeleon.com https://parknrecharge.net Please send a copy of your CV, explain why you'd like the job and how your experience could meet our requirements to ****** No agencies please, we prefer to engage directly with our applicants.