We are seeking to recruit a Client Services Director to support Securities Services Operations, who will be responsible for building out a new team in London to facilitate efficient, scalable operational services across all products. This role reports directly to the Global Head of CitiServices.
Securities Services provides a suite of services across 101 markets and associated global CSC locations seeing significant product and client growth in the local and global products. Securities Services includes Custody, Funds, Issuer & Execution Services. The Client Service Director manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.
Responsibilities: Oversee the Service team's management of day-to-day servicing and processing activities to ensure the staff is delivering a high level of service and complying with Citibank's policies, procedures and government regulations.Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans.Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls.Establish an effective working relationship with front office and operations management to jointly identify and resolve on-going issues.Regularly review internal control and regulatory requirements and MCA self-test results to ensure that effective controls are in place.Work closely with the Global Market Managers, Regional Market Managers and Business Managers to ensure that Service appropriately supports business initiatives.Manage Service strategically to drive superior client experiences, business growth and identify sales opportunities for wider salesforce to capitalize upon.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.What we need from you: Strong experience in Security Services and/or a similar position.Management and leadership skills, able to take ownership of a situation and makes decisions, able to motivate people toward a common goal, implement change and get results.Prior experience in setting up teams.Strong experience with design and execution of Target Operating Model.Drives change through data led insights.Open to travel based on business and client needs.Experience with large institutional clients.Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects.Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills.Strong program and change management skills.Job Family Group: Private Client Coverage
Job Family:Client Services
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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